REQUIRED QUALIFICATIONS

Education

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline.

• Master’s degree preferred.

Experience

• 10–15 years of experience in IT Service Management with minimum 5 years in Change Management.

• Demonstrated experience establishing CAB governance in large-scale, multi-site IT environments.

• Hands-on experience with data center change management including infrastructure, network, and application changes.

• ServiceNow Change Management module expertise required.

• Experience with CI/CD integration and DevOps change practices preferred.

Certifications (Required)

• ITIL 4 Foundation (mandatory)

• ITIL 4 Managing Professional or Strategic Leader (preferred)

Certifications (Preferred)

• ServiceNow Certified Implementation Specialist (CIS-ITSM)

• Prosci Change Management Certification

• PRINCE2 Practitioner

• Six Sigma Green Belt or above

• ISO 20000 Lead Auditor

experience