channel operations - executive and team lead

About the Role

We are seeking a highly motivated Channel Operations Executive to manage a book of subscriptions that go through Subscription Agents. They will manage the relationship with the agents effectively to help them execute against renewal sales goals with respect to forecasting and revenue attainment. This includes identifying new business opportunities and supporting a renewable account base.

Key Responsibilities

• Managing a defined set of Subscription Agents and the renewals that sit with them, fostering exceptional relationships to maintain current figures and hit annual uplift targets.

• Encouraging Subscription Agents to provide new business opportunities and upsells to existing accounts.

• Using Salesforce, effectively managing and forecasting renewals.

• Delivering pricing to Subscription Agents and confirming and closing renewals.

• Processing orders through Salesforce.

• Working closely with our and Subscription Agents finance teams to ensure correct invoices go to Subscription Agents and ensuring renewal payments are received in a timely manner.

• Helping Subscription Agents and End User customers with queries to ensure we deliver exceptional customer service.

• Engaging with customers who cancel to win them back.

Qualifications & Skills

• An ambitious, motivated, competitive individual, who is result orientated

• Someone who is coachable and constantly looking to improve

• A hard working, resilient individual, who is accountable

• Excellent relationship building capabilities with a curious mindset

• High energy, driven, creative and able to lead by example to achieve target

• Proven experience in dealing with multi-national companies

• The ability to identify new revenue opportunities and maximise product potential

• An excellent written and verbal communicator, able to build successful relationships both internally and externally

• High motivated, dynamic, resilient, and target driven

• Experience using a CRM system

• High level of written and spoken English

Preferred Qualifications

• Experience working in B2B SaaS or enterprise software.
• Experience using salesforce

• Experience dealing with Subscription Agents in a renewal capacity.

experience