Client Servicing Manager (CSM)
Objective:
To manage client communication and project execution for packaging design and artwork,
ensuring precise translation of brand needs into technically sound, print-ready outputs. The
CSM will set up, monitor, and improve workflows from briefing to final approval, working ...
closely with prepress, design, and print teams.
Key Responsibilities:
Client & Project Management
- Be the single point of contact for clients across packaging design and artwork stages.
- Understand client expectations, SKU complexities, print constraints, and timelines.
- Translate marketing briefs into technically actionable instructions for design and prepress
teams.
- Maintain clear project trackers for multi-SKU rollouts and ensure delivery milestones are
met.
Workflow Setup & Process Governance
- Define, document, and implement structured workflows across stages:
> Briefing → Design → Adaptation → Proofing → Client Approval → Final Release
- Set up and monitor checkpoints, escalations, version control, and approval cycles.
- Identify inefficiencies and actively work on process correction and automation.
Technical Oversight – Packaging Artworks
- Ensure designs adhere to print process limitations (offset, gravure, flexo, digital).
- Validate artworks for:
- Correct dielines, bleeds, layers
- CMYK/PMS/special color usage
- Barcode placement and readability
- Foil/emboss/varnish indicators
- Liaise with design and prepress for color separation, trap settings, and white underprint.
Proofing & Quality Review
- Manage proofing rounds (digital soft proofs and physical mockups).
- Coordinate color matching with clients and print vendors.
- Ensure accuracy between versions and completeness of change logs.
Cross-functional Collaboration
- Coordinate daily with:
- Design team for creative and adaptation
- Prepress for color workflows and file preparation
- Printers/converters for feasibility and final outputs- Maintain alignment with production specs, material changes, and supplier constraints.
Documentation & Knowledge Management
- Build SOPs and documentation for:
- Common packaging types (folded cartons, labels, shrink sleeves, etc.)
- Brand-specific requirements
- Preflight and QC checklists
- Maintain artwork archives and ensure version integrity across jobs.
Ideal Candidate Profile:
- Experience: 5–8 years in a packaging artwork/prepress studio or brand-side packaging
role.
- Tools & Tech: Adobe Illustrator, PDF editing tools, Esko workflows (preferred),
understanding of DAM and automation tools.
- Print Knowledge: Offset, gravure, flexo, digital printing processes. Familiarity with
substrates and finishing processes.
- Strengths: Process setup, multi-stakeholder coordination, sharp eye for detail, and
packaging workflow knowledge.
experience
8show more Client Servicing Manager (CSM)
Objective:
To manage client communication and project execution for packaging design and artwork,
ensuring precise translation of brand needs into technically sound, print-ready outputs. The
CSM will set up, monitor, and improve workflows from briefing to final approval, working
closely with prepress, design, and print teams.
Key Responsibilities:
Client & Project Management
- Be the single point of contact for clients across packaging design and artwork stages.
- Understand client expectations, SKU complexities, print constraints, and timelines.
- Translate marketing briefs into technically actionable instructions for design and prepress
teams.
- Maintain clear project trackers for multi-SKU rollouts and ensure delivery milestones are
met.
Workflow Setup & Process Governance
- Define, document, and implement structured workflows across stages:
> Briefing → Design → Adaptation → Proofing → Client Approval → Final Release
- Set up and monitor checkpoints, escalations, version control, and approval cycles.
- Identify inefficiencies and actively work on process correction and automation.
...
Technical Oversight – Packaging Artworks
- Ensure designs adhere to print process limitations (offset, gravure, flexo, digital).
- Validate artworks for:
- Correct dielines, bleeds, layers
- CMYK/PMS/special color usage
- Barcode placement and readability
- Foil/emboss/varnish indicators
- Liaise with design and prepress for color separation, trap settings, and white underprint.
Proofing & Quality Review
- Manage proofing rounds (digital soft proofs and physical mockups).
- Coordinate color matching with clients and print vendors.
- Ensure accuracy between versions and completeness of change logs.
Cross-functional Collaboration
- Coordinate daily with:
- Design team for creative and adaptation
- Prepress for color workflows and file preparation
- Printers/converters for feasibility and final outputs- Maintain alignment with production specs, material changes, and supplier constraints.
Documentation & Knowledge Management
- Build SOPs and documentation for:
- Common packaging types (folded cartons, labels, shrink sleeves, etc.)
- Brand-specific requirements
- Preflight and QC checklists
- Maintain artwork archives and ensure version integrity across jobs.
Ideal Candidate Profile:
- Experience: 5–8 years in a packaging artwork/prepress studio or brand-side packaging
role.
- Tools & Tech: Adobe Illustrator, PDF editing tools, Esko workflows (preferred),
understanding of DAM and automation tools.
- Print Knowledge: Offset, gravure, flexo, digital printing processes. Familiarity with
substrates and finishing processes.
- Strengths: Process setup, multi-stakeholder coordination, sharp eye for detail, and
packaging workflow knowledge.
experience
8show more
