• Conduct thorough research on industry-related topics using digital tools, such as Google Analytics and keyword research tools to generate ideas and gather information to support content creation.
• Collaborate with the client to develop content strategies that align with our business objectives and target audience.
• Leverage existing SOPs, Articles and workflows documents to author Agent assist articles and decision trees.
• Read through exhaustive verbose existing content to restructure information and create simple step-based and easy to follow content.
• Able to comprehend and write content and align to client tone of voice.
• Author and format content in Salesforce, DITA XML or CMS based tools.
• Proofread and edit content to ensure grammatical accuracy, coherence, and adherence to style guide and client guidelines.
• Create new templates, if required, to author different article types.
• Streamline processes and build flowcharts where applicable.
• Meet deadlines and manage multiple projects simultaneously.

Our most successful candidates will have: 

• 1-3 years as a content writer, technical writer, or editor
• Exceptional writing, editing, and proofreading skills with a keen eye for detail.
• Experience doing research using multiple sources.
• Excellent command of the English language and strong communication skills.
• Ability to meet deadlines.
• Graduate in English literature or related field and relevant experience is an added advantage.
• Previous experience of working with Salesforce, DITA XML or other CMS tools with basic and basic HTML, and XML is an added advantage.
• Portfolio of published articles is preferred.

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Location: Hyderabad (Work from Office 5 days)

Shift hoop: 1.00 PM -10.00 PM

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