Key ResponsibilitiesData Management: Extract and compile data from various sources into a centralized database.Report Generation: Design and maintain daily, weekly, and monthly MIS reports (Dashboards, Trackers, and Performance Summaries).Analysis: Identify trends, outliers, and patterns in data to provide actionable insights to management.Accuracy: Ensure 100% data integrity and accuracy by performing regular audits and quality
Key ResponsibilitiesData Management: Extract and compile data from various sources into a centralized database.Report Generation: Design and maintain daily, weekly, and monthly MIS reports (Dashboards, Trackers, and Performance Summaries).Analysis: Identify trends, outliers, and patterns in data to provide actionable insights to management.Accuracy: Ensure 100% data integrity and accuracy by performing regular audits and quality
As a Technical Support Specialist at Medallion, you will serve our customers and operationsstaff. Diagnosing issues, troubleshooting complex technical problems, and ensuring our userscan achieve value through our products and services. You’ll collaborate closely with ourengagement, product and engineering teams to resolve issues efficiently, prioritizing customerdelight along the way.Key Responsibilities● Provide exceptional customer-focused technical
As a Technical Support Specialist at Medallion, you will serve our customers and operationsstaff. Diagnosing issues, troubleshooting complex technical problems, and ensuring our userscan achieve value through our products and services. You’ll collaborate closely with ourengagement, product and engineering teams to resolve issues efficiently, prioritizing customerdelight along the way.Key Responsibilities● Provide exceptional customer-focused technical
Lead, coach, and performance-manage Quality Auditors in India; set goals and development plans.Own QA SOPs, sampling plans, and scoring rubrics; maintain version control and change logs.Run weekly/monthly calibration (target ≤5% variance) across pods/shifts.Conduct audits and spot checks for accuracy and policy adherence (Medallion + client).Drive RCA/CAPA with Ops to reduce repeat errors and rework.Training tie-in: Convert top defects into short
Lead, coach, and performance-manage Quality Auditors in India; set goals and development plans.Own QA SOPs, sampling plans, and scoring rubrics; maintain version control and change logs.Run weekly/monthly calibration (target ≤5% variance) across pods/shifts.Conduct audits and spot checks for accuracy and policy adherence (Medallion + client).Drive RCA/CAPA with Ops to reduce repeat errors and rework.Training tie-in: Convert top defects into short