<ul><li><p>Minimum 2+ years of international experience, preferably supporting US customers only</p></li><li><p>Experience with both US and UK clients is acceptable (even if 0 years with UK)</p></li><li><p>Previous employment with companies of size 150+ employees, preferably in voice process</p></li><li><p>Proven performance: 94% CSAT, average score around 83–84%</p></li><li><p>Any degree accepted</p></li></ul><h3>experience</h3>5

Key Responsibilities:<br />The position will play an integral part in the company’s growth initiatives including but not limited to:<br />• Handle inbound calls from customers regarding products, services, and orders.<br />• Provide accurate and timely information to customers, addressing their questions and concerns effectively.<br />• Assist customers with order placement, order status inquiries, returns, exchanges, and other related requests.<br />• Troubleshoot customer issues and complaints, working to find appropriate and satisfactory resolutions.<br />• Document all customer interactions accurately and completely in the company's systems.<br />• Escalate complex or unresolved issues to the appropriate team or supervisor.<br />• Maintain a positive and empathetic attitude while interacting with customers, even in challenging situations.<br />• Adhere to company policies, procedures, and service level agreements (SLAs).<br />• Participate in training sessions and team meetings to stay updated on product knowledge, system updates, and customer service best practices.<br />• Meet or exceed key performance indicators (KPIs) related to call handling, customer satisfaction, and quality.<h3>experience</h3>3

Key Responsibilities: The position will play an integral part in the company’s growth initiatives including but not limited to: • Handle inbound calls from customers regarding products, services, and orders. • Provide accurate and timely information to customers, addressing their questions and concerns effectively. • Assist customers with order placement, order status inquiries, returns, exchanges, and other related requests. • Troubleshoot customer issues and complaints, working to find appropriate and satisfactory resolutions. • Document all customer interactions accurately and completely in the company's systems. • Escalate complex or unresolved issues to the appropriate team or supervisor. • Maintain a positive and empathetic attitude while interacting with customers, even in challenging situations. • Adhere to company policies, procedures, and service level agreements (SLAs).<br /><br />Minimum Requirements: • 0 to 3 years of experience in a customer service environment with International Call handling experience. • Bachelor’s degree in any discipline. • Advanced verbal and/or written communication skills with ability to provide exceptional customer service and de-escalate the customer as needed. • Ability to work and make decisions independently. • Requires the ability to communicate effectively (verbally and written). • Ability to multi-task without losing speed or accuracy. • Willingness to work in night shifts or rotational weekly Off’s. • Basic knowledge in Microsoft Word and Excel<h3>experience</h3>3