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this job offer closes 5 august 2026

job details

this job offer closes 5 august 2026

summary

bengaluru, karnataka
A client of Randstad India
permanent

posted 5 may 2026

reference number: JPC - 118716

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job details

placement, order status inquiries, returns, exchanges, and other related requests. * Troubleshoot customer issues and complaints, working to find appropriate and satisfactory resolutions. * Document all customer interactions accurately and completely in the company's systems. * Escalate complex or unresolved issues to the appropriate team or supervisor. * Maintain a positive and empathetic attitude while interacting with customers, even in challenging situations. * Adhere to company policies, procedures, and service level agreements (SLAs).

Minimum Requirements: * 0 to 3 years of experience in a customer service environment with International Call handling experience. * Bachelor's degree in any discipline. * Advanced verbal and/or written communication skills with ability to provide exceptional customer service and de-escalate the customer as needed. * Ability to work and make decisions independently. * Requires the ability to communicate effectively (verbally and written). * Ability to multi-task without losing speed or accuracy. * Willingness to work in night shifts or rotational weekly Off's. * Basic knowledge in Microsoft Word and Excel

experience

Key Responsibilities: The position will play an integral part in the company's growth initiatives including but not limited to: * Handle inbound calls from customers regarding products, services, and orders. * Provide accurate and timely information to customers, addressing their questions and concerns effectively. * Assist customers with order placement, order status inquiries, returns, exchanges, and other related requests. * Troubleshoot customer issues and complaints, working to find appropriate and satisfactory resolutions. * Document all customer interactions accurately and completely in the company's systems. * Escalate complex or unresolved issues to the appropriate team or supervisor. * Maintain a positive and empathetic attitude while interacting with customers, even in challenging situations. * Adhere to company policies, procedures, and service level agreements (SLAs).
...

Minimum Requirements: * 0 to 3 years of experience in a customer service environment with International Call handling experience. * Bachelor's degree in any discipline. * Advanced verbal and/or written communication skills with ability to provide exceptional customer service and de-escalate the customer as needed. * Ability to work and make decisions independently. * Requires the ability to communicate effectively (verbally and written). * Ability to multi-task without losing speed or accuracy. * Willingness to work in night shifts or rotational weekly Off's. * Basic knowledge in Microsoft Word and Excel

experience

the application requirements

see the information and requirements needed to validate your application.

certificate checkwe will request for relevant official certificates, subject to verification to ensure alignment with job requirements.

reference checkas part of the process of ensuring you’re right for the role, we’ll make contact with any relevant references you’ve provided.

background checkwe will do a background check for any criminal records, drugs or child abuse.

let similar jobs come to you

we will keep you updated when we have similar job postings.

speed up your job search

create your randstad account

with a randstad account, you can:

get personalized job recommendations
apply faster to jobs
have all your job applications in one place

create account

customer care inbound voice associate