customer experience representative

Role:Customer Experience Representative Key Job ResponsibilitiesList each key responsibilities in order of importance Manage customer quote and order by standard procedure
 Providing the product availability, lead time, shipping information to external customers in the timely manner.
 Track open order and keep close contact with plant planner to ensure on time delivery. Make the expedite and escalation for
customer urgent order.
 Coordinate with warehouse and logistics staff to arrange on time shipment
 Manage Customer Complain in CRM system, arrange product repair, return/exchange
 Maintain the customer master data correctly
 Compile data and prepare reports in standard format Preferred Areas of Education, Certifications, and Skills:
 Bachelor’s degree in BCOM or BSc/ Diploma in Engineering
 At least fluent in two languages (English & Kannada/Hindi/Tamil)
 Basic commercial knowledge including pricing, finance, shipping, and export/import.
 Basic mechanical technical knowledge is a plus (not compulsory)
 Min. 3-5 years related working experience.
 Proficient in Microsoft Word, Excel, PowerPoint, etc
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