customer handling supervisor

Job Description – Customer Handling Supervisor (CHS)

Position Title:  Customer Handling Supervisor (CHS)
Location: [BLR]
Department: Operations / Customer Service
Reports To: Regional Head

Key Responsibilities:

• Customer Relationship Management:
  • Act as the primary point of contact for customers, ensuring their queries and issues are handled promptly and professionally.
  • Build and maintain strong, long-term customer relationships to support business growth.
• Shipment Coordination:
  • Monitor daily shipment activities to ensure timely pickups and deliveries.
  • Coordinate with operations teams to resolve delivery issues, damages, or short cases.
• Documentation:
  • Verify and maintain all customer documents, including e-way bills, NOCs, and other necessary paperwork.

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