About the Role
We are seeking a proactive and
client-focused Client Relationship Manager with 7-12+ years experience in the US Healthcare
Revenue Cycle Management (RCM) industry. The ideal candidate will be a strategic partner
to our clients, responsible for ensuring their satisfaction, managing key accounts, and serving as
...
the primary liaison between the client and our internal RCM operations team. This role requires
a professional with a deep understanding of RCM processes, exceptional communication skills,
and a proven ability to nurture long-term client relationships to drive sustained success and
growth.
This role is external -facing and requires strong client management, english skills, and
proactive communications.
Key Responsibilities
● Serve as the main point of contact for a portfolio of assigned US-based clients.
● Develop a deep understanding of each client's specific needs, goals, and challenges to
provide tailored RCM solutions.
● Conduct regular business reviews with clients to present performance data, discuss key
metrics (KPIs), and review service delivery.
● Proactively identify opportunities for service expansion and cross-selling to grow client
accounts.
● Effectively communicate complex RCM information, including performance reports,
trends, and financial metrics, to a non-technical audience.
● Prepare and deliver comprehensive monthly and quarterly business reports, providing
insightful analysis and strategic recommendations.● Act as an advocate for the client internally, ensuring their needs and feedback are
accurately communicated to the operations and leadership teams.
● Manage and resolve all client inquiries, concerns, and escalations in a timely and
professional manner.
● Collaborate with internal teams process managers/ CoE to troubleshoot issues and
implement solutions.
● Monitor client satisfaction and proactively address potential issues before they impact
the relationship.
● Stay informed on industry trends, regulatory changes, and competitive landscapes to
provide strategic advice to clients.
● Partner with the business development team to support new client onboarding and
project implementations.
● Actively participate in developing and improving client management processes and tools.
Desired Skills & Experience
● 7-12 years of experience in operations, project management, or managing large-scale,
international teams.
● Strong interpersonal, communication, and conflict resolution abilities with clients.
● Strong project management and organizational skills.
● Excellent attention to detail and process optimization capability.
● Data-driven decision-making skills with comfort in using reports and dashboards.
● Ability to perform under pressure while maintaining quality standards.
● Prior healthcare RCM experience is a plus but not mandatory.
experience
15show more About the Role
We are seeking a proactive and
client-focused Client Relationship Manager with 7-12+ years experience in the US Healthcare
Revenue Cycle Management (RCM) industry. The ideal candidate will be a strategic partner
to our clients, responsible for ensuring their satisfaction, managing key accounts, and serving as
the primary liaison between the client and our internal RCM operations team. This role requires
a professional with a deep understanding of RCM processes, exceptional communication skills,
and a proven ability to nurture long-term client relationships to drive sustained success and
growth.
This role is external -facing and requires strong client management, english skills, and
proactive communications.
Key Responsibilities
● Serve as the main point of contact for a portfolio of assigned US-based clients.
● Develop a deep understanding of each client's specific needs, goals, and challenges to
provide tailored RCM solutions.
● Conduct regular business reviews with clients to present performance data, discuss key
metrics (KPIs), and review service delivery. ...
● Proactively identify opportunities for service expansion and cross-selling to grow client
accounts.
● Effectively communicate complex RCM information, including performance reports,
trends, and financial metrics, to a non-technical audience.
● Prepare and deliver comprehensive monthly and quarterly business reports, providing
insightful analysis and strategic recommendations.● Act as an advocate for the client internally, ensuring their needs and feedback are
accurately communicated to the operations and leadership teams.
● Manage and resolve all client inquiries, concerns, and escalations in a timely and
professional manner.
● Collaborate with internal teams process managers/ CoE to troubleshoot issues and
implement solutions.
● Monitor client satisfaction and proactively address potential issues before they impact
the relationship.
● Stay informed on industry trends, regulatory changes, and competitive landscapes to
provide strategic advice to clients.
● Partner with the business development team to support new client onboarding and
project implementations.
● Actively participate in developing and improving client management processes and tools.
Desired Skills & Experience
● 7-12 years of experience in operations, project management, or managing large-scale,
international teams.
● Strong interpersonal, communication, and conflict resolution abilities with clients.
● Strong project management and organizational skills.
● Excellent attention to detail and process optimization capability.
● Data-driven decision-making skills with comfort in using reports and dashboards.
● Ability to perform under pressure while maintaining quality standards.
● Prior healthcare RCM experience is a plus but not mandatory.
experience
15show more
