customer support associate

customers-resolving queries, offering guidance, and ensuring an outstanding service
experience across all communication channels.Key Responsibilities
* Respond promptly and professionally to customer queries via phone calls and
emails.
* Troubleshoot product or service issues by identifying root causes and offering
practical, step-by-step solutions.
* Maintain accurate records of customer interactions, conversations, and
transactions using CRM software.
* Collaborate with internal departments (presales, claims and other functions) to
escalate and resolve recurring or complex customer issues.
* Provide timely updates and follow-ups to ensure customer satisfaction and closure
of queries.
* Assist in improving customer support processes and share customer feedback with
the relevant teams.
Required Skills & Qualifications
* Education: Graduation or PUC/Diploma with a minimum of 6 months of calling
experience.
* Experience: min 1 Yr - 5 years of experience in a customer service or support
role (preferably in e-commerce, hospitality, aviation, SaaS, telecom, or retail).* Excellent verbal communication skills in English and Hindi are mandatory.
* Strong problem-solving skills and a calm, customer-first approach
* Basic understanding of the company's products, services, and customer journey.
* Tech-savvy or able to quickly learn new tools and platforms.
* Should be comfortable working 6 days a week with rotational shifts and one
rotational weekly off.
* Open to working on third-party payroll.

experience

5