The Role at a Glance
Experience Level: Open to both Freshers and Experienced professionals (up to 3 years).
Educational Background: Minimum 12th Pass, Diploma, or any Graduate degree.
Work Schedule: Monday to Saturday (6 Days a week).
Shift Timings: Fixed day shift from 10:00 AM – 7:30 PM.
Language Proficiency Requirements
We are hiring for three specific linguistic tracks. Candidates must be fluent in one of the following combinations:
Option A: English + Hindi + Tamil
Option B: English + Hindi + Kannada
Option C: English + Hindi
Core Roles and Responsibilities
Your daily mission as a Customer Support Specialist is to act as the bridge between the company and our users through the following key functions:
Patient Resolution
Actively listen to customer inquiries and concerns with empathy.
Provide accurate information and resolve issues in a timely and patient manner.
Ensure every interaction ends with a clear solution for the customer.
Effective Escalations
Identify complex or high-priority cases that cannot be resolved at the first level.
Escalate these instances to the appropriate senior teams or departments.
Follow up to ensure the customer’s problem is being addressed by the right expert.
Process Excellence
Strictly adhere to all defined company policies and Standard Operating Procedures (SOPs).
Maintain high levels of data accuracy and documentation for every customer interaction.
Follow scripts and guidelines while maintaining a natural, helpful tone.
Quality & Compliance
Maintain a "Customer-First" approach in every conversation.
Meet or exceed internal quality benchmarks and performance metrics.
Ensure all interactions comply with regulatory and company security standards.
