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this job offer closes 26 june 2026

job details

this job offer closes 26 june 2026

summary

    posted 27 april 2026

    reference number
    JPC - 118559

    next steps

    • contact the recruiter
    • see similar jobs
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    job details
    Role : Customer Care Voice Associate

    Job Purpose:

    We are searching for talent to passionately serve our customers & company, and we want you!
    Bangalore is growing, and Customer Care is no exception. We are looking for an Customer Care Voice
    Associate in Bangalore to deliver best in class Customer Care support.
    ...
     Key Responsibilities:

    The position will play an integral part in the company’s growth initiatives including but not limited to:
    • Handle inbound calls from customers regarding products, services, and orders.
    • Provide accurate and timely information to customers, addressing their questions and concerns
    effectively.
    • Assist customers with order placement, order status inquiries, returns, exchanges, and other related
    requests.
    • Troubleshoot customer issues and complaints, working to find appropriate and satisfactory
    resolutions.
    • Document all customer interactions accurately and completely in the company's systems.
    • Escalate complex or unresolved issues to the appropriate team or supervisor.
    • Maintain a positive and empathetic attitude while interacting with customers, even in challenging
    situations.
    • Adhere to company policies, procedures, and service level agreements (SLAs).
    • Participate in training sessions and team meetings to stay updated on product knowledge, system
    updates, and customer service best practices.
    • Meet or exceed key performance indicators (KPIs) related to call handling, customer satisfaction, and
    quality.
     Minimum Requirements:

    • 0 to 3 years of experience in a customer service environment with International Call handling experience.
    • Bachelor’s degree in any discipline.
    • Advanced verbal and/or written communication skills with ability to provide exceptional customer
    service and de-escalate the customer as needed.
    • Ability to work and make decisions independently.
    • Requires the ability to communicate effectively (verbally and written).
    • Ability to multi-task without losing speed or accuracy.
    • Willingness to work in night shifts or rotational weekly Off’s.
    • Basic knowledge in Microsoft Word and Excel.

    experience

    3
    show more
    Role : Customer Care Voice Associate

    Job Purpose:

    We are searching for talent to passionately serve our customers & company, and we want you!
    Bangalore is growing, and Customer Care is no exception. We are looking for an Customer Care Voice
    Associate in Bangalore to deliver best in class Customer Care support.
     Key Responsibilities:

    The position will play an integral part in the company’s growth initiatives including but not limited to:
    • Handle inbound calls from customers regarding products, services, and orders.
    • Provide accurate and timely information to customers, addressing their questions and concerns
    effectively.
    • Assist customers with order placement, order status inquiries, returns, exchanges, and other related
    requests.
    • Troubleshoot customer issues and complaints, working to find appropriate and satisfactory
    resolutions.
    • Document all customer interactions accurately and completely in the company's systems.
    • Escalate complex or unresolved issues to the appropriate team or supervisor.
    • Maintain a positive and empathetic attitude while interacting with customers, even in challenging
    ...
    situations.
    • Adhere to company policies, procedures, and service level agreements (SLAs).
    • Participate in training sessions and team meetings to stay updated on product knowledge, system
    updates, and customer service best practices.
    • Meet or exceed key performance indicators (KPIs) related to call handling, customer satisfaction, and
    quality.
     Minimum Requirements:

    • 0 to 3 years of experience in a customer service environment with International Call handling experience.
    • Bachelor’s degree in any discipline.
    • Advanced verbal and/or written communication skills with ability to provide exceptional customer
    service and de-escalate the customer as needed.
    • Ability to work and make decisions independently.
    • Requires the ability to communicate effectively (verbally and written).
    • Ability to multi-task without losing speed or accuracy.
    • Willingness to work in night shifts or rotational weekly Off’s.
    • Basic knowledge in Microsoft Word and Excel.

    experience

    3
    show more

      working at A client of Randstad India

      A client of Randstad India

      all a client of randstad india jobs (1505)

      job location

      Bangalore, Karnataka, India


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