Experience : 0-3years Location:PuneJob PurposeThe primary responsibility of the Customer Experience Specialist is coordination with customer centre and administrative support for the integrated tools to measure, monitor and oversee actions taken on the feedback received from our customers across all customer centres globally who is supported by the CEM Hub. The Customer Experience Specialist facilitates the implementation programs and processes intended

Job Summary:We are seeking a motivated and customer-focused Call Center Agent with the title as “AI Escalation Specialist” to join our dynamic team. In this role, you will be the first point of contact for our customers, responsible for addressing their inquiries, resolving issues, and providing information about our products and services. The ideal candidate is an excellent communicator with the ability to stay composed and professional while ensuring a