Bachelor’s Degree in Computer Science. * Minimum of 2 years of experience in an IT operations/service organization within a complex IT Infrastructure environment, providing on-site and remote support (experience in automotive and/or manufacturing industries is a plus). * ITIL, Microsoft Certified Desktop Service Technician (MCDST), HP Desktop/Printer certifications preferred. Support all infrastructure costs for AOP preparation and track monthly spending within financial limits.* Participate in Monthly Service Level reviews, Continuous Improvement initiatives, and conduct deep problem-solving (8D) to prevent recurring issues.* Provide basic training to new IT users on IT processes and system usage.* Support entitlement processes for end-user access requests.* Execute patching plans for site(s) equipment.* Participate in and support audit activities based on Internal Audit requirements.* Perform other duties as required.
experience
3 ... Bachelor’s Degree in Computer Science. * Minimum of 2 years of experience in an IT operations/service organization within a complex IT Infrastructure environment, providing on-site and remote support (experience in automotive and/or manufacturing industries is a plus). * ITIL, Microsoft Certified Desktop Service Technician (MCDST), HP Desktop/Printer certifications preferred. Support all infrastructure costs for AOP preparation and track monthly spending within financial limits.* Participate in Monthly Service Level reviews, Continuous Improvement initiatives, and conduct deep problem-solving (8D) to prevent recurring issues.* Provide basic training to new IT users on IT processes and system usage.* Support entitlement processes for end-user access requests.* Execute patching plans for site(s) equipment.* Participate in and support audit activities based on Internal Audit requirements.* Perform other duties as required.
experience
3 
