DUTIES & RESPONSIBILITIES
- Providing help and advice to visiting customers in case any help they ask for.
- Communicating courteously with customers by telephone, email and face to face.
- Investigating and solving customers' problems.
- Handling customer complaints or any crises, such as security issues or a customer being taken ill.
- Make customers aware of non-accessibility an under construction unit.
- Liaise with Security team in case of lost and found and communicate with customer.
- Work with marketing team to arrange Events.
- Carry out receiving feedback from customers as well as tenants for any event.
- Keeping accurate records of discussions or correspondence with customers.
- Producing written information for customers, often involving use of computer packages/software;
- Writing reports on analyzing the customer service that <<<<>>> provides.
- Developing feedback or complaints procedures for customers to use.
- Get customer feedback and liaise with Customer care Manager for any remedial action.
- Inform Housekeeping Executive in case of any untidiness found.
- Inform Security and Help Desk in case of any untoward incident.
- Perform all work as assigned by the Customer Care Manager as deemed necessary to maintain and operate the at an optimum level.
Communication
- Communicates effectively with superiors, peers and subordinates.
Qualification & Experience:
- A bachelor's degree in Hotel background.
- Excellent customer relation skills.
- Must be a highly motivated self-starting team player with good communication skills.
experience
5
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