JOB DESCRIPTION – FIELD ENGINEER (Offroll)
Position : Field Engineer (Off Rolls)
Place : Multiple locations
Reports into : Service Lead/Manager
Qualification : ITI or Diploma in Electrical/Electronics/Mechanical
Experience
Above 1+ year of Experience in Field customer service, onsite troubleshooting of coffee vending machines/home appliances/kitchen equipment.
Basic English knowledge to use and update reports in Mobile APP
Job Description
- Preventive Maintenance to the installed coffee machines at customer location (PM) as per the PM plan
- Attend the assigned Break down calls and resolve the issue with min. TAT.
- Coffee machine demo, installation, and disconnection assigned.
- Calibrate the product quality and quantity settings in field working machines.
- Physical asset verification of coffee machines installed at customer locations.
- Machine sanitization & deep cleaning – Quarterly once.
- Train the machine users regularly to reduce the failures due to mishandling and cleaning issues.
- Provide on-site training to newly joined Engineers.
- Key wise Product reading update in mobile APP & track the cleaning counter to check and ensure daily cleaning by the machine user.
- Update the Cleaning tablet, cleaning solution and coffee beans stock level.
- Take customer feedback for every call and customer satisfaction measuring feedback (Quarterly) for corrective action and improve the customer service delivery.