- Experince 2-4years
- Collection Activities: Execute inbound and outbound collection calls, negotiate payment plans, and monitor delinquent accounts based on assigned Service Level Agreements (SLAs).
- Dispute & Query Resolution: Identify, log, and route customer queries and invoice disputes to the appropriate teams to ensure prompt resolution.
- Account Reconciliation: Review SOAs, monitor daily deposits, and ensure accurate application of cash and payments.
- Stakeholder Management: Coordinate internally with Order-to-Cash (OTC) teams, customer service, and management to maintain efficient financial operations and escalate high-risk debt.
- Reporting: Prepare regular collection performance reports and conduct credit reviews/analyses for specific business clusters.
- Bachelor's degree in finance, accounting, or a related field.
- Strong communication and negotiation skills for effective B2B collections.
- Proficiency in ERP systems (such as SAP) and collections tools.
- High attention to detail with strong analytical and problem-solving abilities.
