Position Overview
We are seeking a dynamic, customer-centric, and presentable Front Office Executive / Senior Executive to join our team. This role serves as the primary point of contact for patients and visitors, overseeing Outpatient (OP) operations, Admission-Discharge-Transfer (ADT) workflows, billing, insurance coordination, and cash management.
If you have a strong background in hospitality, aviation, or insurance, excel in high-energy environments, and are open to rotational shifts (including night shifts), we encourage you to apply.
Key Details
Position: Front Office Executive / Senior Executive - OP, ADT, Billing, Insurance & Cash
Experience Required: 3 to 7 Years
Educational Qualification: Graduation (Full-time)
Industry Background: Preferred from Hotels, Airlines, Insurance, or Hospitality sectors
Shift Requirement: Must be open to working Night Shifts / Rotational Shifts
Key Responsibilities
Patient Relations & Reception Management
Warmly greet patients and visitors upon arrival, maintaining a professional, presentable, and polite demeanor.
Manage front desk operations, including patient registration, scheduling, rescheduling, and appointment confirmations.
Guide patients and attendants to appropriate departments, OPD clinics, or diagnostic areas efficiently.
Handle crowd management and maintain orderliness in the reception and waiting lounge areas.
Communication & Query Resolution
Provide proactive, clear, and accurate communication to patients through all channels (in-person, phone, email, and online portals).
Address patient queries promptly and resolve operational issues with empathy and professionalism.
Collaborate with doctors, nursing staff, administrative teams, and allied departments to ensure seamless patient flow and inter-departmental coordination.
Billing, Insurance & Financial Operations
Handle Outpatient (OP) billing, inpatient admission billing, and daily cash transactions accurately.
Manage end-to-end Cash collection and closing reconciliation at the end of each shift.
Assist patients with insurance-related queries, pre-authorization forms, and coordinate directly with Insurance Companies/TPAs (Third Party Administrators).
Operations & Administration
Oversee ADT (Admission, Discharge, and Transfer) administrative processes.
Maintain complete and accurate patient documentation, registries, and operational logs.
Escalate functional, operational, or patient satisfaction concerns promptly to the Clinic Manager.
Key Competencies & Qualifications
Education: Full-time Bachelor's degree in any discipline.
Experience: 3 to 7 years in front-facing customer service roles within Hotels, Aviation/Airlines, Insurance, or Healthcare setup.
Skills:
Exceptional verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Basic proficiency in computer applications, billing software, or HIS (Hospital Information Systems).
High level of adaptability, resilience, and composure under pressure.
Flexibility to work in night shifts and rotational rosters.
