Role: Global Supplier Quality Food Safety/Quality/Regulatory Compliance
Location: Ahmedabad
Shift: Only Night Shift
Job Description/Analyst Responsibilities:
- Supplier Outreach - Align with Client global and/or regional Supplier Quality teams on annual supplier outreach plan. Contact suppliers included in plan with request for updated Client compliance documents, which may include but are not limited to: Client Vendor Questionnaire, GFSI audit certification, full audit report and corrective actions, and region-specific documentation. Supplier Outreach will be conducted via written correspondence (email, Client QMS system) and supplemented with additional means of correspondence if/where necessary.
- Response Tracking & Escalation - Track status of Supplier Outreach requests. Initiates follow-up requests to supplier location if/when designated response timeframe (typically 10 business days) has exceeded. Initiates follow-up request to supplier location with escalation to regional Supplier Quality, Procurement and Supplier commercial entity is request is unresolved after 2 attempts. Tracks all non-respondent Suppliers (no response to request, no active email) and reports to Client during routine meetings. Adjusts escalation protocols in accordance and agreement with regional Supplier Quality.
- Documentation Assessment - Conducts general assessment of documentation provided from Suppliers to ensure all required documentation appears to be present and complete. Escalates back to Supplier if/when documentation is missing. Upon Supplier's request, supports signing of Supplier NDA by regional Supplier Quality. Tracks any outstanding requests where additional outreach is needed and reports to Client during routine meetings. When documentation is considered to be present and complete, submits to regional Client Supplier Quality for review. Tracks status of Client Supplier Quality review.
- Spec System Linkage - Uploads Supplier documentation into QMS/Spec/or related system, after Client Supplier Quality review has been completed and Supplier provided information is confirmed to be present, complete and acceptable.
- KPI (Tracking, Reporting) - Tracks and reports on status of Supplier Outreach, Tracking & Escalations (no response to requests, no active emails), KHC assessment status, and Spec System Linkage. Aligns with Client global and regional Supplier Quality on annual compliance objectives. (Note: North America priority focus is to deliver 100% compliance for High-Risk suppliers and > 90% compliance for the total North America supplier population.)
- Rituals and Routines - Provides Client regional and global supplier quality with weekly reports regarding reports on status of Supplier Outreach, Tracking & Escalations (no response to requests, no active emails), KHC assessment status, and Spec System Linkage.
- Process Improvement - Identifies and aligns on efficiency and/or effectiveness improvement opportunities with Client global and regional Supplier Quality. Examples may include but are not limited to: Better approach for supplier outreach, tracking or more cost-effective means of collecting supplier data.
- QMS/Veeva - Adjusts ways of working to support Supplier migration and/or management in Client QMS system (Veeva), upon alignment with Client global and regional Supplier Quality.