Background & Experience
- Bachelor's degree in Life Sciences, Biotechnology, Business, Marketing, or a related discipline.
- 2-5 years of experience in lead management, customer engagement or sales support, preferably within the life sciences, biopharma, or healthcare industry.
- Experience qualifying and nurturing leads through the sales funnel using CRM platforms such as Salesforce.
- Proven ability to engage customers via phone, email, and virtual meetings, with strong communication and relationship-building skills.
- Strong organizational skills with the ability to manage multiple leads, prioritize activities, and maintain CRM data accuracy.
- Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and CRM reporting.
- Self-motivated, results-oriented, and comfortable working in a fast-paced, metrics-driven environment.
1. Lead Nurturing & Opportunity Development
- Engage qualified leads through phone, email, and virtual interactions to understand customer needs, applications, project timelines, and buying intent.
- Nurture opportunities through consistent follow-up to progress them toward sales readiness.
2. Opportunity & Pipeline Management
- Manage and track qualified opportunities within the CRM, ensuring accurate documentation, timely follow-up, and progression through the sales funnel.
- Monitor lead aging and proactively re-engage dormant opportunities.
3. Cross-functional Coordination & Sales Enablement
- Collaborate with Field Sales, TSS to facilitate technical discussions, support marketing campaigns, and ensure a seamless transition of sales-ready opportunities to the commercial team.
experience
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