Job Title - Customer Order Management Job Location- Balewadi Pune  Minimum 2+ years of experience in Supply Chain or Order Management Job Timing - Willingness to work in the US shift (5 PM – 2 AM IST).<ul><li>Ability to work from office 3 days a week</li></ul><p>Key Responsibilities:</p><ul><li>Manage assigned customer accounts throughout the complete order life cycle, including new customer set‑ups, order entry/modification, escalations, and logistics-related activities.</li><li>Act as the single point of contact for customers, distribution centers, manufacturing plants, and cross‑functional teams to process and fulfil orders.</li><li>Ensure timely and accurate communication to customers at all stages of the order cycle.</li><li>Provide responses in alignment with established Service Level Agreements.</li><li>Escalate complex issues to the next level of support with proper documentation.</li><li>Maintain accurate records of all interactions in the relevant systems.</li><li>Ensure customer compliance with export policies and prepare required export/shipping documentation as per applicable regulations.</li><li>Adhere to Customer Order Management policies, procedures, and performance metrics.</li><li>Support departmental initiatives aimed at improving process efficiency and customer experience.</li></ul><p>Competencies:</p><ul><li>Collaborates: Works effectively with cross‑functional partners to achieve shared objectives.</li><li>Communicates effectively: Tailors communication for different stakeholders with clarity and impact.</li><li>Customer focus: Builds strong customer relationships and delivers customer‑centric solutions.</li><li>Drives results: Achieves outcomes consistently, even in challenging situations.</li><li>Self‑development: Actively seeks opportunities to learn and grow.</li><li>Customer Support: Understands the importance of proactive customer interactions across the order life cycle.</li><li>Order Life Cycle: Demonstrates end‑to‑end understanding of the OLC process and its impact on customer satisfaction.</li><li>Order Life Cycle Systems Knowledge: Navigates system screens and processes customer orders, modifications, and queries accurately.</li><li>Order Processing: Manages order processing from receipt to exception resolution.</li><li>Values differences: Appreciates varying perspectives and utilizes diversity as a strength.</li></ul><p>Experience & Skills:</p><ul><li>Minimum 2+ years of experience in Supply Chain or Order Management.</li><li>Strong customer support mindset with team‑oriented approach.</li><li>Excellent time management skills.</li><li>High accuracy with data entry; fast and precise typing skills.</li><li>Proficiency in Microsoft Office applications, SQL & Power BI.</li><li>Ability to work with data entry, order processing, and analytical systems.</li></ul><p>Educational & Other Requirements:</p><ul><li>Bachelor’s degree or equivalent.</li><li>Willingness to work in the US shift (5 PM – 2 AM IST).</li><li>Ability to work from office 3 days a week.</li></ul><h3>experience</h3>7