- Monitor network systems, servers, and telecommunications infrastructure 24/7.
- Detect, diagnose, and resolve network incidents and service interruptions.
- Escalate complex issues to Tier II/III support or relevant departments.
- Document incidents, actions taken, and resolutions in a ticketing system.
- Perform routine maintenance tasks, including updates and system checks.
- Communicate with internal teams and external vendors for issue resolution.
- Follow standard operating procedures (SOPs) and contribute to their improvement.
- Support configuration, deployment, and maintenance of network devices
- security