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  • it service desk engineer

    Role Objective : Ensure effective ticket lifecycle management zero backlog strict SLA adherence and change governance through structured queue management hygiene checks and operational coordination. Key Responsibilities : 1 Backlog Ticket Queue ManagementMonitor and manage ticket queues Incidents SRs SCTASKs to ensure zero backlog and controlled ageingTrack SLA breaches and enforce timely closures with accountabilityIdentify backlog drivers On Hold
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    6 november 2026

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