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  • call centre quality auditor

    Key Performance Areas (KPAs) & Principal Accountabilities 1 Conduct quality audits of customer interactions across voice, chat, email, social media, and back-office transactions. Evaluate interactions against defined quality scorecards, process guidelines, and customer experience standards. 2 Developing and implementing quality control audit plans. Identify critical errors, recurring quality gaps, and process deviations. 3 Monitoring and evaluating the
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    4 november 2026

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