Support systems, applications, and telecommunications products.
Detect, diagnose, and resolve Application, system incidents and service interruptions.
Escalate complex issues to Tier II/III support or relevant departments.
Document incidents, actions taken, and resolutions in a ticketing system. ...
Perform routine maintenance tasks, including updates and system /application checks.
Communicate with internal teams and external vendors for issue resolution.
Follow standard operating procedures (SOPs) and contribute to their improvement.
Support configuration, enhancement, and maintenance of application, devices,
security.
Good hands on experience in scripting, troubleshooting etc.
experience
7show more Support systems, applications, and telecommunications products.
Detect, diagnose, and resolve Application, system incidents and service interruptions.
Escalate complex issues to Tier II/III support or relevant departments.
Document incidents, actions taken, and resolutions in a ticketing system.
Perform routine maintenance tasks, including updates and system /application checks.
Communicate with internal teams and external vendors for issue resolution.
Follow standard operating procedures (SOPs) and contribute to their improvement.
Support configuration, enhancement, and maintenance of application, devices,
security.
Good hands on experience in scripting, troubleshooting etc.
experience
7
