Objectives of this role
- Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
- Take responsibility for projects and solutions within the larger business initiative
- Handle business-critical IT tasks and systems administration
- Research and evaluate emerging technologies, hardware, and software
- Track and maintain hardware and software inventory
Responsibilities
- Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions
- Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions
- Analyze processes, technologies, and vendors continually to find areas for improvement
- Prepare cost–benefit analyses when upgrades are necessary, and monitor vendors to ensure that they’re offering the best-possible service and value for business needs
- Train employees to use software and hardware; troubleshoot issues and provide technical support when needed
- Develop and execute disaster planning and maintain data backups
Required skills and qualifications
- 15 years of experience in IT management
- Deep knowledge of programming languages and operating systems (ex: Microsoft Exchange, Active Directory), current equipment and technologies, enterprise backup and recovery procedures, and systems performance monitoring
- Expertise in implementing, configuring, and testing IT solutions
- Strong creative and analytical thinking
Preferred skills and qualifications
- Bachelor’s degree (or equivalent) in information technology or computer science
- Professional certification