it product manager

1.  Application Operations & Enhancements (Must Have)
2. • Ensure smooth day-to-day operations across multiple applications.
3. • Develop and deliver minor enhancements based on evolving business needs
4. Product Ownership (Must Have)
5. • Take internal responsibility for specific IT products or product groups
6. • Drive continuous improvements and ensure strategic alignment
7. ITIL Knowledge
8. • ITIL knowledge, monitor SLA/KPI adherence, and support continuous service improvement
9. Vendor Management (Must Have)
10. • Manage and collaborate with external service providers. Ensure service quality and contract compliance
11. Escalation & Incident Management
12. • Manage ticket escalations and general issue resolution. Lead alignment calls with stakeholders as needed
13. Communication Skills (Must Have)
14. • Exhibit strong verbal and written communication abilities. Engage effectively with internal teams and external partners
15. Process Documentation & Compliance
16. • Create and maintain process documentation. Support knowledge management and demonstrate awareness of compliance and vulnerability remediation practices

experience