Key Responsibilities• Lead daily performance across CSAT, AHT, SLAs, Productivity, FCR, and Transfer Rate• Monitor real-time queues and partner with WFM for staffing coverage• Provide floor support, live monitoring, and escalations• Ensure schedule adherence and shift discipline• Own team-level reporting (daily/weekly/monthly)Quality & Customer Experience• Conduct audits, calibrations, and structured feedback• Coach on empathy, accuracy, and brand-aligned

Sales Representative - FMCG (Outdoor Cooking)Are you a highly motivated and results-oriented sales professional with a passion for grilling? Weber Grills is seeking a talented Sales Representative to join our dynamic team. In this role, you'll be the face of Weber, connecting with influencers, retailers, and dealers to drive sales and build lasting relationships. This is an exciting opportunity to contribute to a global leader in the outdoor cooking

Job Responsibilities :Support inbound sales through upselling or cross selling of products or services.•Ability to handle disputes•Ability to manage multiple stakeholders•Ability to meet deadlines•Ability to work well in a team•Adaptable and flexible experience6