• Handle emergency and medical-related calls efficiently and provide appropriate guidance to patients.
• Coordinate with doctors and departments during emergency situations.
• Manage patient conversion ratio through timely follow-ups and effective patient communication.
• Maintain accurate records of patient interactions, appointments, and escalations.
• Ensure prompt response and professional communication during all patient interactions.
• Coordinate with operations and medical teams for smooth patient handling.
• Adhere to hospital protocols, quality standards, and compliance guidelines.

• Good communication and interpersonal skills.
• Ability to handle emergency situations calmly and professionally.
• Strong coordination and follow-up skills.
• Basic knowledge of medical terminology and patient handling.
• Experience in contact center or hospital operations will be preferred.

• BAMS/BHMS qualification.
• 2-3 Experience in hospital/contact center setup preferred.

experience