The role involves managing onboarding analysts, monitoring operational performance, resolving escalations, improving workflows, and collaborating with cross-functional teams to deliver a seamless onboarding experience for employees and stakeholders.

Key Responsibilities

1. Team Management & Performance Reporting

Oversee and support Tier II Onboarding Analysts in daily operations.
Monitor team performance, staffing levels, productivity, and service delivery metrics.
Conduct quality assurance checks on employee transactions and onboarding activities.
Coach, mentor, and develop team members through performance management and regular feedback.
Prepare operational reports, analyze trends, and share insights with management.
Foster teamwork, accountability, and a customer-focused work culture.

2. Onboarding Operations & Process Improvement

Oversee onboarding transactions, background verification, drug screening, and related activities.
Ensure onboarding processes are completed accurately, efficiently, and within defined service-level agreements (SLAs).
Identify process gaps, analyze root causes, and implement sustainable improvements.
Apply Agile, Lean, Six Sigma, and other continuous improvement methodologies.
Support the implementation of new tools, automation initiatives, and process enhancements.
Manage escalations and ensure timely resolution of operational issues.

3. Data Analytics & Technology

Analyze operational data to identify trends, improve productivity, and support business decisions.
Use advanced Excel, dashboards, reporting tools, and data visualization techniques.
Explore AI, automation, and emerging technologies to streamline onboarding processes.
Support predictive analytics, reporting enhancements, and self-service solutions.
Maintain accurate trackers, documentation, and management reports.

4. Stakeholder & Cross-Functional Management

Collaborate with HR, Talent Acquisition, HRIS, IT, HR Business Partners, managers, and leadership teams.
Coordinate with internal stakeholders to resolve onboarding-related issues and escalations.
Communicate process updates, operational performance, and key insights to management.
Support special projects, process transitions, and organizational initiatives.

5. Compliance & Data Governance

Ensure compliance with HR policies, regulatory requirements, confidentiality standards, and internal procedures.
Maintain data accuracy and documentation across onboarding systems.
Work with systems such as GHR, Lawson, ATS, PreCheck, onboarding tools, and case management platforms.
Ensure sensitive employee information is handled securely and appropriately.

Required Skills & Competencies

Strong knowledge of HR operations, onboarding processes, and HR terminology.
Experience in team management, stakeholder engagement, and operational delivery.
Excellent analytical, problem-solving, and decision-making skills.
Advanced Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, reporting, and data analysis.
Knowledge of process improvement methodologies such as Lean, Six Sigma, or Agile.
Familiarity with HR systems, ATS platforms, background verification, and onboarding tools.
Strong communication, presentation, and leadership skills.
Ability to manage multiple priorities and work in a fast-paced, cross-functional environment.
Exposure to AI, automation, predictive analytics, or process optimization is an added advantage.

Preferred Qualifications

Bachelor's or Master's degree in Human Resources, Business Administration, or a related field.
Prior experience in HR shared services, onboarding operations, or HR service delivery.
Experience managing teams and handling complex onboarding escalations.
Exposure to global HR operations and working with stakeholders across different time zones.

experience

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