Role:Order Fulfillment Executive
Job Description
Key ResponsibilitiesManage and oversee the entire order-to-delivery cycle from order receipt to execution.
Ensure accurate and timely allocating Stocks and DO Creation processes.
Coordinate with CFA, sales, finance, and customer service teams to resolve order discrepancies and customer order-related issues.
Process customer orders and ensure accuracy in order entry.
Generate and manage appointment Orders, ensuring timely and accurate Delivery Creation.
Handle customer inquiries and resolve issues related to orders and stock allocation.
Monitor Appointment tagging Sales Orders and follow up with Customer Service.
Collaborate with internal teams to streamline the O2D process and improve efficiency.
Education & Experience
Graduate with an MBA or Engineering background.
Prior 3–5 years in the FMCG Industry in the areas of CFA, Order Management, and Channels Operations.
Proven experience in Order-to-Cash or similar roles.
Core Competencies
High level of analytical ability.
Strong understanding of delivery creation and invoicing procedures.
Excellent organizational and time management skills.
Proficiency in relevant software and ERP systems.
Effective communication and problem-solving abilities.