order management associate

 Primary Responsibilities:

·         Preparation of Sales order (In SAP ERP) & updating it in salesforce (CRM portal).

·         Create master data related to shipment/customer requirements in SAP

·         Sharing order Acknowledgement/ Order confirmation to customer through Salesforce/ SAP.

·         Hygiene related to sales orders in SAP.

·         Case hygiene in Salesforce to track orders & communication.

·         Sharing shipment documents & tracking of sailed shipment information with customers as per the stipulated timelines.

·         Sharing ‘Order Status Report’ with customers on a periodic basis and seeking forecasts.

·         Monitoring actual order position vis-à-vis S&OP.

·         Coordinating with Business Creation, Business Operation, RMU & Commercial for queries related to customer order processing.

·         Coordinating with Demand planning, supply planning, logistic teams for queries related customer order execution.

·         Having periodic calls with customers regarding the service levels, order position & further requirement.

·         Basic understanding on the domestic/ export documentation (Road, Air & Sea) & understanding of country specific requirements.

·         Understanding different certification, FTA, forms required by customer/ business.

·         Basic of OTIF & sharing monthly MIS.

·         Escalation handling & RCA with CAPA.