Role : Customer Care Voice Associate<br /><br />Job Purpose:<br /><br />We are searching for talent to passionately serve our customers & company, and we want you!<br />Bangalore is growing, and Customer Care is no exception. We are looking for an Customer Care Voice<br />Associate in Bangalore to deliver best in class Customer Care support.<br /> Key Responsibilities:<br /><br />The position will play an integral part in the company’s growth initiatives including but not limited to:<br />• Handle inbound calls from customers regarding products, services, and orders.<br />• Provide accurate and timely information to customers, addressing their questions and concerns<br />effectively.<br />• Assist customers with order placement, order status inquiries, returns, exchanges, and other related<br />requests.<br />• Troubleshoot customer issues and complaints, working to find appropriate and satisfactory<br />resolutions.<br />• Document all customer interactions accurately and completely in the company's systems.<br />• Escalate complex or unresolved issues to the appropriate team or supervisor.<br />• Maintain a positive and empathetic attitude while interacting with customers, even in challenging<br />situations.<br />• Adhere to company policies, procedures, and service level agreements (SLAs).<br />• Participate in training sessions and team meetings to stay updated on product knowledge, system<br />updates, and customer service best practices.<br />• Meet or exceed key performance indicators (KPIs) related to call handling, customer satisfaction, and<br />quality.<br /> Minimum Requirements:<br /><br />• 0 to 3 years of experience in a customer service environment with International Call handling experience.<br />• Bachelor’s degree in any discipline.<br />• Advanced verbal and/or written communication skills with ability to provide exceptional customer<br />service and de-escalate the customer as needed.<br />• Ability to work and make decisions independently.<br />• Requires the ability to communicate effectively (verbally and written).<br />• Ability to multi-task without losing speed or accuracy.<br />• Willingness to work in night shifts or rotational weekly Off’s.<br />• Basic knowledge in Microsoft Word and Excel.<h3>experience</h3>3

Role : Customer Care Voice Associate<br /><br />Job Purpose:<br /><br />We are searching for talent to passionately serve our customers & company, and we want you!<br />Bangalore is growing, and Customer Care is no exception. We are looking for an Customer Care Voice<br />Associate in Bangalore to deliver best in class Customer Care support.<br /> Key Responsibilities:<br /><br />The position will play an integral part in the company’s growth initiatives including but not limited to:<br />• Handle inbound calls from customers regarding products, services, and orders.<br />• Provide accurate and timely information to customers, addressing their questions and concerns<br />effectively.<br />• Assist customers with order placement, order status inquiries, returns, exchanges, and other related<br />requests.<br />• Troubleshoot customer issues and complaints, working to find appropriate and satisfactory<br />resolutions.<br />• Document all customer interactions accurately and completely in the company's systems.<br />• Escalate complex or unresolved issues to the appropriate team or supervisor.<br />• Maintain a positive and empathetic attitude while interacting with customers, even in challenging<br />situations.<br />• Adhere to company policies, procedures, and service level agreements (SLAs).<br />• Participate in training sessions and team meetings to stay updated on product knowledge, system<br />updates, and customer service best practices.<br />• Meet or exceed key performance indicators (KPIs) related to call handling, customer satisfaction, and<br />quality.<br /> Minimum Requirements:<br /><br />• 0 to 3 years of experience in a customer service environment with International Call handling experience.<br />• Bachelor’s degree in any discipline.<br />• Advanced verbal and/or written communication skills with ability to provide exceptional customer<br />service and de-escalate the customer as needed.<br />• Ability to work and make decisions independently.<br />• Requires the ability to communicate effectively (verbally and written).<br />• Ability to multi-task without losing speed or accuracy.<br />• Willingness to work in night shifts or rotational weekly Off’s.<br />• Basic knowledge in Microsoft Word and Excel.<h3>experience</h3>3

A. Admin related coordination :<br />1. Compile FRs for ILC meeting and make a list of email ids (approx. 180 email id’s)<br />2. Coordinate for Hotel booking and logistics for all visitors during their visit to KIL<br />3. Coordinate for Seminars / Trainings in KIL during international visitors visit to India<br />4. Coordinate with international visitors for their Visa invite letters, schedules, hotels, logistics, meetings during<br />their visit to KIL to ensure smooth visit.<br />5. Organize accommodations and logistics for Directors – communication with cab agency<br />6. Coordinate for beverages/snacks, arrangement of lunch etc. during all meetings.<br />7. Coordinate for Subscription fees for CII, ICTMA, IMA, IMTMA with Finance Dept. Also, coordinate to submit<br />Director forms on time to these external organizations.<br />8. Arranging for payment of Hotel bills after major Company events, Dinners, accommodations of company<br />employees, Directors etc.<br />9. Coordinate with external organizations where we are sponsoring any Annual event – fee coordination, any<br />marketing materials / Company related information etc.<br />10. Coordinating with external agencies like CII, IMTMA, ICTMA, etc., for programs to be attended, communicate<br />and confirm, arrange for fee if applicable for KIL Sr.Management team and send out calendar invites to the<br />participants attending the meetings.<br />11. Coordinate for CII programs / trainings to be conducted at KIL.<br />12. Prepare Draft CSR points for Annual report<br />13. Any other Admin related jobs which may arise due to the Refurbishment of Corporate Office project as well<br />14. Scan visiting cards and update database<br />15. Prepare invite letters for visitors (coordinate with me for preparing), KKC programs<br />16. Travel desk – update and send monthly database for updation in EBIX portal<br />B. CSR related :<br />1. Follow up to get periodic reports from NGOs and the beneficiaries of our CSR funds, to ensure the CSR funds<br />are utilized appropriately for the right cause.<br />2. Coordinate for CSR activities / events involving volunteers and employees from across Departments in<br />Company sponsored CSR activities.<br />3. Send calendar invites to employees on CSR activities. Coordinate on number of employees attending &<br />arrange logistics for the volunteers to attend CSR events.<br />4. Coordinate with Marcom for CSR related activities for printing Boards / Banners / Certificates.<br />5. Ensure CSR documentation like 80G receipts and Fund Utilization Certificates are collected from NGOs for all<br />our projects before end of every Financial Year.<h3>experience</h3>2