Qualification
B. Tech/BE in Automobile, Mechanical
Experience
3+ years in Service Operations Audits/ Process Compliance in commercial Vehicles or automotive sector
Location
Pune
Industry
Automobiles ( Commercial Vehicles )
Duties & Responsibilities
Assist in developing, updating, and implementing standard operating procedures (SOPs) for service operations
Monitor process compliance at dealerships, authorized service centers, and company-owned outlets
Initiate and execute service quality campaigns like 5S, Kaizen , ISO Practices
Conduct regular field audits and internal assessments at service locations to ensure compliance with OEM guidelines.
Prepare audit reports with observations, non-conformities, and action points
Follow up with service teams for closure of audit findings within stipulated timelines.
Coordinate and support training programs on service process adherence and documentation standards.
Maintain databases for audit schedules, reports, action plan status, and compliance levels
Generate MIS , KPI review and ensure continuous improvement
Preferred Job Knowledge
familiarity with OEM service standards, warranty processes, and workshop operations. Excellent client handling, communication, and technical problem-solving skills
Working knowledge of DMS/CRM tools, Excel, and audit documentation.
Skills on conducting training
Data Analysis & Reporting
Spare Parts Engineering/ Serviceability, Interchangeability.
Willingness to travel extensively for field audits