Key Responsibilities: ...
- Act as the first point of contact from Digital team for all technical issues related to the GroupRM application.
- Monitor application performance, identify anomalies, and coordinate with Infiniti for resolution.
- Work closely with the Digital Product and Business teams to gather feedback and translate it into actionable support or enhancement requests.
- Perform basic troubleshooting (e.g., API response checks, data validation, user access issues).
- Coordinate with Infiniti’s support team for bug fixes, patch deployments, and version upgrades.
- Maintain documentation of known issues, resolution steps, and SOPs.
- Support UAT and regression testing for new features or fixes.
- Ensure data integrity and assist in reconciling booking data between GroupRM and internal systems.
- Track and report SLAs and KPIs related to application support.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, IT, or a related field.
- 4–6 years of experience in technical support or application support, preferably in the travel or airline domain.
- Good understanding of web technologies, APIs, and basic SQL.
- Strong communication and coordination skills to work with cross-functional teams and external vendors.
- Experience with ticketing tools (e.g., Jira, ServiceNow) and documentation platforms (e.g., Confluence).
- Ability to work in a fast-paced, agile environment.
- Be flexible in working with cross-functional teams, including Commercial, Revenue Management, IT, and Customer Experience, to ensure alignment and smooth operations.
Nice to Have:
- Understanding of DevOps practices or cloud-based environments (AWS, Azure).
experience
10
Key Responsibilities:
- Act as the first point of contact from Digital team for all technical issues related to the GroupRM application.
- Monitor application performance, identify anomalies, and coordinate with Infiniti for resolution.
- Work closely with the Digital Product and Business teams to gather feedback and translate it into actionable support or enhancement requests.
- Perform basic troubleshooting (e.g., API response checks, data validation, user access issues).
- Coordinate with Infiniti’s support team for bug fixes, patch deployments, and version upgrades.
- Maintain documentation of known issues, resolution steps, and SOPs.
- Support UAT and regression testing for new features or fixes.
- Ensure data integrity and assist in reconciling booking data between GroupRM and internal systems.
- Track and report SLAs and KPIs related to application support.
...Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, IT, or a related field.
- 4–6 years of experience in technical support or application support, preferably in the travel or airline domain.
- Good understanding of web technologies, APIs, and basic SQL.
- Strong communication and coordination skills to work with cross-functional teams and external vendors.
- Experience with ticketing tools (e.g., Jira, ServiceNow) and documentation platforms (e.g., Confluence).
- Ability to work in a fast-paced, agile environment.
- Be flexible in working with cross-functional teams, including Commercial, Revenue Management, IT, and Customer Experience, to ensure alignment and smooth operations.
Nice to Have:
- Understanding of DevOps practices or cloud-based environments (AWS, Azure).
experience
10
