About Art of Time / CIRKA
Art of Time (and its CIRKA boutique concept) is a premier luxury watch retailer housing prestigious Swiss and global horological brands (such as Cartier, IWC Schaffhausen, Jaeger-LeCoultre, Panerai, Ulysse Nardin, and more). We pride ourselves on delivering bespoke, high-touch shopping experiences to horology enthusiasts and high-net-worth clients.
Role Overview
The Luxury Sales Associate serves as a brand ambassador and trusted advisor. The primary goal is to curate an exceptional in-store experience, nurture long-term client relationships, and drive sales targets through expert product storytelling and white-glove client servicing.
Key Responsibilities
1. Sales & Target Achievement
Deliver individual and boutique sales targets on a monthly and quarterly basis.
Guide clients through the collection, articulating brand heritage, movement complications, craft, and value propositions.
Close sales effectively while maintaining luxury brand standards and pricing policies.
2. Client Relationship Management (Clienteling)
Build, develop, and maintain a personal client portfolio of Ultra-High-Net-Worth Individuals (UHNWIs) and watch collectors.
Engage in proactive outreach: invitations to private previews, novelties launches, and personalized milestone gifting.
Ensure post-purchase engagement to build loyalty, repeat business, and client referrals.
3. Boutique Operations & Visual Merchandising
Maintain impeccable visual merchandising and display guidelines set by partner brands.
Oversee daily inventory handling: opening/closing counts, stock transfers, display replenishment, and high-value security protocols.
Ensure boutique upkeep matches luxury aesthetic and hospitality standards.
4. Product Knowledge & Continuous Learning
Stay current with horological trends, novelty releases, technical watchmaking advancements, and competitor offerings.
Participate actively in brand-led training sessions and certifications.
5. After-Sales & Customer Service
Coordinate after-sales services, repairs, strap replacements, and warranty requests in coordination with brand service centers.
Handle customer inquiries and complaints with discretion, empathy, and professionalism.
Qualifications & Experience
Education: Bachelor's degree in any field (Business, Hospitality, Fashion, or Luxury Management preferred).
Experience: 2-5 years of retail sales experience in luxury watches, fine jewelry, high-end fashion, or five-star hospitality.
Passion for horology, fine craftsmanship, and luxury lifestyle.
Key Skills & Competencies
Communication: Excellent verbal and written English communication; polished interpersonal skills.
Grooming & Poise: Immaculate personal presentation adhering to luxury retail grooming guidelines.
Commercial Acumen: Strong negotiation skills with an innate ability to cross-sell and upsell.
Client Focus: Deep understanding of high-net-worth customer psychology and discrete, attentive service.
Integrity: High degree of honesty and diligence when managing high-value inventory and transactions.