The Sales Coordinator manages end-to-end sales administration, quotation workflows, and client support, acting as the key operational link between the sales team, internal departments, and external clients.
Key Responsibilities
Sales Administration & Documentation: Generate formal offers, process sales orders, and verify pricing, discounts, and product codes in ERP/CRM (D365). Prepare and review commercial documentation, including OEF, BG, and LC files.
Cross-Functional Coordination: Liaise with engineering for project quotations, procurement/logistics for lead times and delivery schedules, and finance for billing and payment tracking.
Customer Support: Manage client inquiries, provide order updates, and deliver responsive after-sales support via phone and email.
Data & Reporting: Maintain CRM/ERP databases, update quotation statuses bi-weekly, and generate pipeline and sales performance reports for management.
Requirements
Education: Diploma in Engineering (Mech/Civil/Production/Industrial) or BBA/MBA in Sales & Marketing.
Experience: 4+ years in sales coordination, sales support, or commercial operations, preferably in manufacturing, construction, or heavy engineering.
Technical Skills: Proficiency in MS Excel and hands-on experience with ERP/CRM systems.
Communication & Languages: Fluent English (written and spoken); working knowledge of Hindi or regional languages is preferred.
Attributes: Proactive, detail-oriented, analytical, and strong stakeholder coordination skills.