The Salesforce Operations Analyst will support the ongoing support, enhancement, and optimization of the Organization's Salesforce ecosystem. This role focuses on Tier 1 support, Sales Cloud and Service Cloud enhancements, Case Management, and Services Scheduling through Field Service Lightning (FSL). The analyst will collaborate with cross-functional teams to ensure business needs are met with scalable, efficient, and user-friendly Salesforce solutions.
The Salesforce Operations Analyst will support the ongoing support, enhancement, and optimization of the Organization's Salesforce ecosystem. This role focuses on Tier 1 support, Sales Cloud and Service Cloud enhancements, Case Management, and Services Scheduling through Field Service Lightning (FSL). The analyst will collaborate with cross-functional teams to ensure business needs are met with scalable, efficient, and user-friendly Salesforce solutions.