senior - security support engineer

comprehensive threat protection and secure access for remote users, devices, and cloud applications. Implement
security updates, perform version testing, and document software changes and configurations
 Collaboration and Strategy Development: Work with IT security teams, system administrators, and other
stakeholders to integrate Zscaler solutions into the enterprise security infrastructure. Collaborate with external vendors,
including Zscaler support, to resolve complex technical issues and to stay updated on product features and best
practices. Support the implementation of security measures and policies in alignment with enterprise security standards
 Reporting and Metrics: Provide monthly reports on security metrics and activities, including system health, threat
management, and optimization efforts. Participate in regular security assessments and audits.
 Continuous Improvement: Monitor Zscaler's platform performance and make recommendations for improvement.
Keep up-to-date on the latest security threats and Zscaler platform updates to proactively enhance security posture
 Weakness Detection and Rectification: Detect weaknesses in systems or cloud services and recommend rectification
methods. Success is measured by the identification and effective mitigation of vulnerabilities.
 Continuous Learning and Knowledge Sharing: Update job knowledge by participating in educational opportunities,
reading professional publications, maintaining personal networks, and participating in professional organizations.
Success is measured by the application of new knowledge to improve security practices and the sharing of this
knowledge with the team.
 Cross-Functional Collaboration: Work closely with various business units and interface regularly with technical and
non-technical members of the organization, as well as senior business and ITG/IPS leaders. Success is measured by
the effectiveness of communication and collaboration, leading to successful project outcomes and enhanced security
awareness across the organization
 Proactive Communication: Demonstrate the ability to proactively communicate important updates and issues to
management in a timely manner. Success is measured by the frequency and relevance of updates provided, ensuring
management is well-informed and able to make strategic decisions based on accurate and current information.REPORTING STRUCTURE
Does this position formally supervise
employees? (Y / N) NoJOB SPECIFICATIONS
Qualification: B.Tech / B.E / Graduation in any specialization
Years of experience:5+ years of Experience in IT
 3+ years in Hands-on experience with Security, network monitoring tools, incident
management systems, and IT infrastructure.
 Experienced developing and implementing solutions to comply with industry and
regulatory requirements ( HIPAA, PCI, SOX, GDPR)
 Must have a deep understanding of Zscaler’s Zero Trust Exchange platform, SSE
technologies and concepts, with experience in configuring, optimizing, and managing
the serviceSkills and Capabilities Details
People Management
Skills N/ATechnical SkillsThe following are highlighted entrepreneurial competencies and core expectations for the job/role:
 Experience with network fundamentals and performance principles, including a firm
understanding of TCP/IP protocols.
 Strong technical knowledge of cloud security principles, firewall configurations, and threat
protection strategies.
 Experienced developing and implementing solutions to comply with industry and
regulatory requirements (i.e., HIPAA, PCI, SOX, GDPR)
 Strong business acumen, deep critical thinking and decision-making skills
 Demonstrated problem-solving abilities and the ability to work under pressure in a fast-
paced environment.
 Excellent written and verbal communication skills with a customer-focused attitude.
 Ability to work independently while maintaining a team-oriented approach.
 Strong knowledge of security specific technologies: Encryption, PKI, Authentication
Protocols, Authorization Protocols, Directory Services, ID Federation, SSO Technologies,
Cloud Containers & Kubernetes, Strong Authentication, etc
 Functional knowledge of many emerging technical domains: Cloud Computing,
Virtualization, Mobile Computing, APT Attacks, Botnets, Client-Side Attacks, etc
 Excellent multi-tasking, prioritization and time management skills
 Experience working in a healthcare environment securing clinical applications and
information is a preferredOther Skills Results–oriented with an eye towards business results as the objective
 Demonstrates an empathetic and growth mindset with a willingness to learn new skills, Data
Networking Technologies
 Strong communicationCertifications : CISSP, CCSP, CISA, GSEC, Zscaler Digital Transformation Engineer (ZDTE) is preferred

experience

4