levels, cadence, escalations, and issue triage.
 Establish a structured governance cadence (daily/weekly/monthly dashboards,
KPIs, reconciliations, backlog reporting).Credit Card & CSA Process Ownership
 Oversee endtoend Credit Card (PLCC, Dual Card, TPC) processes including
settlement exceptions, chargeback research, dispute documentation, and
financial impact validation.
 Govern Centralized Sales Audit (CSA) processes—sales data validation,
exception clearing, transaction audits, and cross-system reconciliations.
 Ensure timely and accurate posting of journal entries, GL adjustments,
subledger validations, and balance sheet reconciliations across credit/CSA
workstreams. Review and approve RCA for variances, reconciling items, missing transactions,
mismatches between POS/merchant/acquirer systems, and data integrity
exceptions.
 Maintain clear documentation and version-controlled SOPs across all credit and
CSA processes.Controls, Compliance & Audit Readiness
 Ensure strong SOX & internal control environment across credit settlement,
chargebacks, write-offs, sales audit processes, and system reconciliations.
 Oversee maker–checker mechanisms, exception logs, audit evidence readiness,
and aging dashboards.
 Partner with Quality/Controls to close audit observations, strengthen policy
adherence, and drive preventive controls.
Analytics, Reporting & Insights
 Develop, enhance, and publish reporting/tools for transaction trends, variance
analytics, reconciliation exceptions, chargeback aging, recovery outcomes, and
automation opportunities.
 Drive data mining, SQL-based investigation, exception analytics, and
standardized dashboards to proactively detect issues.
 Partner with Technology teams on automation, rule-based matching, and
efficiency improvement opportunities.Collaboration & Stakeholder Management
 Coordinate with Stores, eCommerce, Merchant Services, Treasury,
Accounting, IT, and Payment Providers to resolve cross-functional issues.
 Support enterprise initiatives requiring credit/CSA inputs (system changes,
payment processor updates, GL redesign, financial controls).
 Ensure timely communication and alignment for close, volume spikes,
seasonality, and promotional events impacting credit/CSA workload.

experience

6