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At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.
We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.
Position Objective
Objective
The Business Systems Analyst day-to-day activities include: provide tier II technical support to end users on various issues, responsible for responding to, documenting and resolving production support tickets in a timely manner. Aid in defining technical problems and working with development staff to determine solutions. Provide assistance in testing and validating solutions. Performs ongoing activities to maintain and enhance overall system performance. Business Systems Analysts primarily focus on support and maintenance of systems, but may be asked to assist with other operational activities as needed.
This role will focus on VMS Intelligent Automation and require knowledge & skills in the technologies outlined:
Working knowledge with SQL and relational databases
Robotic Process Automation (Kapow, Kofax, Fieldglass, Beeline, IQNvigator or Tungsten)
Functional systems and processes: Pay/Bill (PB), Receivables (AR), Billing (BI), Payroll (Pay)
Agile Tools (JIRA preferred)
Familiarity with VMS systems for Staffing and MSP programs.
Experience with Staffing Industry (preferred)
Duties and Responsibilities
Description
% of Time Spent
- Requirements/Acceptance Criteria: Completes work with some independence and some supervision. Follows operating policies. Interprets organizational policies. Self Starter with strong analytical and problem solving skills. Strong time management and organizational skills.
40%
- Production Support: Moderately Complex Troubleshooting. Strong business and technology acumen (Agile Methodologies, Full SDLC). Provide Tier II technical support. Analyze application enhancements requested by users. Make formal recommendations, write application specifications including conversion, upgrade and interface routines.
25%
- Testing: Support all testing needs for defined changes. Participate in QA/UAT testing initiatives. Develop and execute test plans, report results and communicate resolution to users.
35%
Background
Education
Min/Preferred
Education Level
Description
Minimum
Bachelors Degree
Business or Computer Science or equivalent experience
Work Experience
Minimum Years of Experience
Maximum Years of Experience
Comments
3
Defining, analyzing and crafting Req/User stories and Acceptance Criteria
3
Working in a fast paced IT environment and utilizing SDLC Methodologies - Agile/LEAN (preferred), Waterfall,
3
Demonstrated Experience with the following :
SQL and Relationship Databases
RPA (Robotics Process Automation
VMS Systems
1
Project Management and testing experience
Intermediate proficiency with: Wireframe, Ups, Process Mapping, Visio, and MS Office Suite as applicable for team
Knowledge, Skills, and Abilities
- World League IT Competencies
Business Impact: Intermediate Business Domain knowledge.
Strategic Architect: Intermediate level understanding of technical area relevant to role.
Influential Networker: Influential within team.
Governance & Protection: Follows Risk management protocols.
Culture of Innovation: Identifies opportunities for improvement within work area.
- Leadership 2020 Competencies
Intellectual Strength: Demonstrated success working with abstract requirements. Intermediate ability to identify issues/gaps at early stage. Intermediate problem solving. Demonstrated ability to apply concepts appropriately.
Agility: Ability to respond to customer needs with speed and accuracy. Willingness and eager to learn; is curious.
Excellent Execution: Ability to follow standards & directions. Ability to multitask and prioritize work. Accountable for personal results and teamwork. Asks for guidance as needed.
Leadership: Sense of ownership & commitment. Values diverse perspectives. Has a high standard for own work and result.
Connecting: Effective verbal and written communication skills. Ability to communicate commitment and work collaboratively.
Partnering: Basic situation analysis combining the technical and business point of view.
Additional Details
Job Structure
Manager Level
Supervisory Responsibility
Non-Manager/Individual Contributor
No supervisory responsibility for internal employees
Organizational Structure
Job Title to which this position reports
Job Titles directly reporting to this position
Manager, Sr. Manager, Director of IT
Working Conditions
Travel
Work Hours
Occasional nights and weekends required
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. Randstad reserves the right to change, amend, add, delete and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business.
Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
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