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Job Description: Intelligent Automation (IA) Product Delivery Analyst or IA, Agile Delivery Analyst

The IA Delivery Analyst is a central, highly impactful role responsible for ensuring that automated solutions are defined, developed, and delivered effectively. This role serves as the crucial link between business stakeholders and the development team.

The incumbent will perform the functions of a Business Analyst (defining the "what" and "why"), a Scrum Master/Project Coordinator (managing the "when"), and a Technical Solution Analyst (ensuring the solution is viable and assisting with technical support/governance).

This role requires the application of LEAN and Agile methodologies to drive process improvements and support the strategic objectives of the organization.

Principal Responsibilities & Time Allocation

Principal Responsibilities

Percentage of Time

Key Activities

1. Business & Product Analysis

45%

Defining, analyzing, and crafting requirements with users. Leading process mapping and design to ensure solutions meet the business objective. Assisting in identifying high-value automation opportunities.

2. Project & Delivery Coordination

30%

Acting as the Scrum Master/Coach to lead the team in establishing project timelines and removing developer barriers. Optimizing ongoing processes, reducing waste, and managing the project intake process.

3. Technical Support & Governance

15%

Supporting the implementation and enforcement of IA Governance standards and controls. Assisting developers to build the right solution and performing initial technical feasibility reviews.

4. Program Support & Training

10%

Supporting the IA Champion Program and the Global IA relationship. Delivering or organizing training and knowledge sharing for the builders.

Required & Desired Education and Experience

Required Skills & Experience

1 – 3 years of professional services experience, preferably in automation and/or analysis.

Experience with IA capabilities and RPA software tools (e.g., Automation Anywhere, UiPath, Blue Prism, etc.) to understand technical constraints.

Proficient at defining, analyzing, and crafting requirements with users.

Experience utilizing Software Development Life Cycle (SDLC) Methodologies.

Desired Skills & Experience

An IT or Business Bachelor’s degree.

Yellow Belt LEAN / SCRUM / Six Sigma certification

Experience with Project Management and/or testing.

Knowledge of SQL, Scripting, or low-code/no-code web application platforms (e.g., AppSheet, OutSystems).

IA Delivery Analyst Career Progression Framework

Job Title

Experience Range (Typical)

Key Focus and Responsibility (Job Expectations)

Junior Analyst

0 – 2 Years

Focus on Learning & Documentation: Primarily responsible for shadowing senior analysts, performing detailed process mapping, and documenting requirements for simple, well-defined automations. Needs mentoring in stakeholder management.

IA Delivery Analyst

2 – 4 Years

Focus on Independent Delivery & Coordination: Proficient in running the full analysis cycle (requirements to UAT). Responsible for coordinating the SDLC for standard complexity projects and acting as the primary Scrum Master/Project Analyst for one or more development streams.

Senior Delivery Analyst

4 – 7 Years

Expert Analysis & Program Ownership: Owns complex, high-impact programs and initiatives. Leads change management for large-scale automation rollouts. Proactively identifies strategic opportunities and mentors junior analysts.

Manager, IA Program

7+ Years

Strategic Leadership & Portfolio Management: Responsible for defining the overall IA product roadmap, managing the intake and prioritization pipeline, and leading a team of analysts and scrum masters.

Key Competencies

Communication: Excellent written and verbal skills; able to effectively communicate technical details to a non-technical audience.

Analysis: Proven ability to review, analyze and implement process improvements.

Prioritization: Ability to prioritize, schedule, report, and support automated solutions for multiple applications within agreed timelines.

Affinity for Technology: Willingness and ability to rapidly learn how to develop automated processes using RPA software and other IA capabilities.

Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.