service head

 Monitor and improve workshop/depot efficiency, productivity, and turnaround times.
 Strategic Planning:
 Collaborate with the CEO and leadership team to develop long-term strategies and plans to improve service quality and efficiency.
 Identify opportunities for efficiencies and cost optimization.
 Spare part planning and forecasting
 Create a pool of vendors to ensure supply of good quality spares
 Team Management:
 Lead, train, and develop a team of service managers, workshop heads, and technical staff.
 Foster a performance-driven culture through KPIs and regular evaluations.
 Customer Satisfaction:
 Ensure delivery of high-quality customer service across all service points.
 Analyze client/driver feedback and improve processes accordingly.
 Financial Oversight:
 Track and improve service performance metrics such as manpower cost per km, maintenance cost per km, spare part consumption/km, lost km., penalties etc. (this is a representative list). Compliance & Safety:
 Ensure compliance with all legal, environmental, and safety regulations in theworkshops/depots.
 Promote a culture of health, safety, and continuous improvement.
 Technology Integration:
 Oversee implementation of new technologies for diagnostics, scheduling, andanalytics.
 Collaborate with the IT team to create dashboards to track service metrics andprovide actionable insights 2. Key Skills & Competencies:
 Proven experience in service management within the automobile industry
 Strong leadership, organizational, and problem-solving skills
 Knowledge of automotive repair processes (buses) and depot management
 Excellent communication and interpersonal abilities
 Data-driven decision-making capability
 Familiarity with technology like ERP systems and maintenance management software 3. Qualifications/Experience:
 Bachelor’s degree in mechanical/automobile Engineering or a related field
 Minimum of 12-15 years’ experience in the automotive service sector, with at least 5years in a senior leadership role.
 Experience of managing multiple depots/service centres
 Experience with OEMs like M&M, Tata Motors, Ashok Leyland, Eicher (illustrative list) will be preferred

experience

15