Key Responsibilities
Customer Focus
• Accurately manage customer master creation, updates, and amendments.
• Resolve customer payment discrepancies promptly.
• Issue customer statements and account reconciliations.
• Liaise with customers and onshore teams regarding outstanding receivables. ...
Financial Responsibilities • Execute end-to-end AR operations in compliance with internal financial controls.
• Perform bank reconciliations and validate payment postings.
• Review reconciliation reports and rectify discrepancies.
• Provide financial data and supporting documents for internal/external audits.
• Prepare receivables reports, outstanding summaries, and aging analysis.
Process & Operational Excellence
• Process invoices, receipts, and bank statement entries within timelines.
• Monitor AR aging and follow up on overdue payments.
• Support monthly AR closing activities and reporting.
• Review daily work of checkers and ensure accuracy.
• Act as an SME to support and train team members.
• Assist in process transitions, KT sessions, and stabilization phases.
• Create and update SOPs, manuals, and process workflow documents.
• Identify automation opportunities and improve process efficiency.
• Monitor SLAs, KPIs, and drive operational improvements.
• Collaborate with stakeholders for workflow enhancements and issue resolution.
Team Support & Leadership
• Support the Team Lead in daily task allocation and workflow management.
• Participate in daily huddles and performance reviews.
• Mentor junior team members to enhance capability and process knowledge.
Process Transition & Knowledge Management
• Support transition governance and documentation activities.
• Participate in KT sessions and ensure effective process handover.
• Document best practices and learnings.
Governance & Compliance
• Follow risk-control frameworks and service governance guidelines.• Maintain audit-ready documentation and ensure 100% compliance.
• Work with support functions to resolve operational challenges.
Learning & Development
• Coach and guide junior associates.
• Stay updated on AR/OTC best practices and industry standards.
• Contribute to continuous improvement and learning initiatives. Key Outputs / Deliverables
• Accurate processing of AR transactions and reconciliations
• Compliance with financial controls and audit requirements
• Timely resolution of disputes and customer queries
• Meeting SLAs for invoicing, receivables, and closing activities
• Effective mentorship and knowledge sharing
• Successful process transitions
• Workflow improvements and increased efficiency Technical & Functional Competencies
Educational Qualifications
• Graduate/Postgraduate in Commerce
• Basic MS Office certification
experience
10show more Key Responsibilities
Customer Focus
• Accurately manage customer master creation, updates, and amendments.
• Resolve customer payment discrepancies promptly.
• Issue customer statements and account reconciliations.
• Liaise with customers and onshore teams regarding outstanding receivables.
Financial Responsibilities • Execute end-to-end AR operations in compliance with internal financial controls.
• Perform bank reconciliations and validate payment postings.
• Review reconciliation reports and rectify discrepancies.
• Provide financial data and supporting documents for internal/external audits.
• Prepare receivables reports, outstanding summaries, and aging analysis.
Process & Operational Excellence
• Process invoices, receipts, and bank statement entries within timelines.
• Monitor AR aging and follow up on overdue payments.
• Support monthly AR closing activities and reporting.
• Review daily work of checkers and ensure accuracy.
• Act as an SME to support and train team members.
• Assist in process transitions, KT sessions, and stabilization phases.
• Create and update SOPs, manuals, and process workflow documents.
...
• Identify automation opportunities and improve process efficiency.
• Monitor SLAs, KPIs, and drive operational improvements.
• Collaborate with stakeholders for workflow enhancements and issue resolution.
Team Support & Leadership
• Support the Team Lead in daily task allocation and workflow management.
• Participate in daily huddles and performance reviews.
• Mentor junior team members to enhance capability and process knowledge.
Process Transition & Knowledge Management
• Support transition governance and documentation activities.
• Participate in KT sessions and ensure effective process handover.
• Document best practices and learnings.
Governance & Compliance
• Follow risk-control frameworks and service governance guidelines.• Maintain audit-ready documentation and ensure 100% compliance.
• Work with support functions to resolve operational challenges.
Learning & Development
• Coach and guide junior associates.
• Stay updated on AR/OTC best practices and industry standards.
• Contribute to continuous improvement and learning initiatives. Key Outputs / Deliverables
• Accurate processing of AR transactions and reconciliations
• Compliance with financial controls and audit requirements
• Timely resolution of disputes and customer queries
• Meeting SLAs for invoicing, receivables, and closing activities
• Effective mentorship and knowledge sharing
• Successful process transitions
• Workflow improvements and increased efficiency Technical & Functional Competencies
Educational Qualifications
• Graduate/Postgraduate in Commerce
• Basic MS Office certification
experience
10show more
