Technical Troubleshooting: Diagnose and resolve issues with computer systems, software, hardware, and peripherals. Issue Documentation: Maintain detailed records of customer interactions, transactions, complaints, and resolutions. Issue Escalation: Escalate unresolved or complex issues to the appropriate level of support personnel for further action. Problem Tracking: Monitor and manage ticket queues, tracking the progress of issues from submission to

Network & Security Support EngineerRole Objective:Manage and secure the organisation’s network infrastructure, including firewalls, switches, andVPNs, ensuring reliable and secure connectivity.Key Responsibilities:• Configure, monitor, and manage FortiGate firewalls (policies, SSL VPN, IPS, content filtering).• Administer Cisco Layer 2/3 switches including VLAN configuration, trunking, and routingprotocols.• Administer Wired & Wireless networking along

Deskside Support EngineerRole Objective:Provide on-site deskside IT support to end-users for day-to-day technical issues, ensuring smoothfunctioning of IT devices, meeting-room infrastructure, and asset management.Key Responsibilities:• Troubleshoot and resolve incidents related to desktops, laptops, printers, and end-userperipherals.• Install, configure, and upgrade software/hardware as per organisation standards.• Provide AV/IT support during meetings