Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.
We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.
At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.
We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.
JOB DESCRIPTION
Job Title: Team Leader
Reports To Manager (or above)
about Randstad
Randstad is the world’s largest talent company and a partner of choice to clients. We are committed to providing equitable opportunities to people from all backgrounds and help them remain relevant in the rapidly changing world of work. We have a deep understanding of the labor market and help our clients to create the high-quality, diverse, and agile workforces they need to succeed. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life.
about Randstad Global Capability Center
Randstad Global Capability Center is responsible for strategic delivery for Randstad markets and businesses globally. Through our centers of excellence of talent services, human resources, finance, IT, and marketing, the Global Capability Center is a high growth and acceleration enabler as we become the world’s most equitable and specialized talent company. To realize this goal, we are expanding and strengthening our finance capability center and this role specializes in coordinating with a team of Mid Office Managers.
For our mid-office team, we are looking for talented individuals to support our mid-office managers’ team. You will be responsible for processing administrative tasks, ensuring a proper balance between the workload and available resources. related to the placement of talent in the right role and for the right client, and checking and processing various types of timecards. By doing this, you are ensuring that our talent can start working, will receive their correct salaries and that our clients receive their correct invoices on time. In this role you contribute directly to talent and client satisfaction as well as to the financial success of the company.
In this role, you will have a clear set of responsibilities. However, as our organization is constantly evolving, you may be asked to contribute to projects or tasks not explicitly outlined in this job description. We value a flexible mindset and the ability to look beyond your core remit.
Job Objective
Within the scope of the branches assigned to him, the Professional ensures, that 100% of the hours reported to him by the branch are recorded in time in the timesheet processing. This includes checking, adjusting and approving the time portal as well as billing timesheets/customer journals, including all allowances, bonuses, etc., in SAP. All critical alerts are processed daily and non-critical alerts weekly, and corresponding feedback is given to the branch. The Professional performs timely file checks of all departing employees
and performs file checks of all current employees at regular intervals – at least once a year. As part of the process audit system, days with faultless or at-fault absence, unpaid leave, and undocumented days are checked. He supports the branch in complying with/optimizing the processes relevant to the Admin Center. As part of process optimization, the Professional holds regular discussions with the Specialist about all deviations from the standard defined operational processes and specifications. The deviations are tracked jointly with the Specialist and documented in the monthly quality assurance. All tasks must be carried out according to the process guide.
Your responsibilities
Key Performance Indicator (KPI)
● Support ratio according to guideline / productivity
● Correction ratio of time sheets
● weekly/monthly delay of timesheet input
● file checks in time
● alert processing in time
● Follow Ups
● Professional and timely feedback/response to branch inquiries
Responsibilities and Main Tasks
1. Checking, adjusting and approving the time portal/MRP*, including the upload of clientspecific timesheets*The Mein Randstad Portal (MRP) is a comprehensive time management platform. Consequently, employees on client assignments can record their hours, apply for leave, monitor their vacation and time accounts, and retrieve their payroll documentselectronically.In our daily work, we use the MRP system to check and adjust electronic time records (clock-in and clock-out times), any discrepancies and breaks. In some cases, we also use the reports available within the MRP system to verify the data.
2. Billing of timesheets/client journals including all allowances, bonuses, etc.
in SAP
3. Alert processing*Daily reconciliation of digital employee-related data, files or entries in the scheduling restriction list, timesheet recording, validity dates and customer deployment by the SAP system. In case of discrepancies, an error (alert) list is generated. Depending on the type of error, there is a process guide describing what kind of action has to be taken for each alert. All critical alerts are processed daily and non-critical alerts weekly, and corresponding feedback is given to the branch.
4. File checkThe Professional performs timely file checks of all departing employees and performs file checks of all current employees at regular intervals – at least once a year. File check is a report that can be generated in SAP. This report compares employee-related data entries with the digital employee file. Any discrepancies are documented in the file check. Depending on the type of error, there is a process guide describing what action to take for each discrepancies.
5. Process optimization6. Process audit system (Erweiterte Prüfsystematik)As part of the process audit system, days with faultless or at-fault absence, unpaid leave and undocumented days are checked based on manually generated SAP reports. The justification for unpaid time is reviewed for legal compliance.The results of these reviews are automatically incorporated into a report that is monthly made available to the branches for processing.7. Corrections in the SAP timesheet8. Resulting correspondence (by telephone, e-mail, chat, hangout-meets,... ) with branches, colleagues, seldom clients9. Additional tasks in alignment with Specialist, Expert, Team Coordinator, Team Manager and Admin Center Manager10.Tasks must be carried out according to the process guide
Key Skills & Competencies
● Should have led/managed a team of 8-12 people along with being hands on and
contributing in the process
● Strong Problem-Solving Skills with a Keen Eye/Execution for Process Improvement
● Metrics Management and Creation. Working and succeeding in a SLA bound and
driven set up
● Good conceptual and hands on knowledge about Payroll, legislations
● Strong process ownership and accountability to drive positive outcomes for self and
the team.
● Ability to work under tight deadlines well and remain calm, even under time
pressure.
● Ability to respond to customer needs with speed and accuracy with strong focus on
customer service excellence.
● Troubleshoot, identify and report any potential identified issues.
● Ability to multi-task and deliver with excellence is an essential requirement of the
role.
● Willingness and eagerness to learn; is curious and demonstrates adaptability to
accommodate process priorities.
● Strong written and oral communication skills. You should be comfortable to reach out
to colleagues, supervisors or stakeholders, can explain clearly what the key messages are and deliver business solutions accordingly.
Education & Other Qualifications (Required and Preferred):
● Bachelor's degree in Commerce/Finance
● MBA in Finance/Operations
● 4+ plus years of experience in managing a team (prior experience of managing
performance appraisal) in payroll and timesheet
Work Days: Monday to Friday
Shift Timings: 8 am to 5 pm CET Time. Flexibility to work for stretched hours during the month end close
Mandatory work from office for 3 months during training
Daily Hours: 9 hours per day ( includes 1 hour of break each day)
Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
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