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this job offer closes 9 may 2026

job details

this job offer closes 9 may 2026

summary

    posted 26 february 2026

    reference number
    JPC - 116647

    next steps

    • contact the recruiter
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    job details
    Support & Triage
    ● Serve as the first point of contact for dealer and distributor inquiries.
    ● Manage Freshdesk ticket intake, categorization, and routing using defined
    workflows.
    ● Resolve routine or well-documented issues using ASC’s AI-powered knowledge base.
    ● Escalate only clean, fully documented cases to Tier 2 Support or product/engineering.
    ...
    Operational Tasks & Data Maintenance
    ● Perform minor data and content edits in contracts, dealer profiles, and ASC records
    (e.g., correcting contact details, updating contract fields, renaming attachments).
    ● Prepare and format internal documents or forms based on templates.
    ● Validate data accuracy before updates; follow strict version-control and approval steps.
    ● Update ticket notes, logs, and CRM entries to maintain clean records.
    ● Support system housekeeping (archiving closed tickets, tagging assets, updating
    metadata).
    Knowledge & Documentation
    ● Maintain SOPs, FAQs, and support scripts inside Freshdesk and ASC GPT.
    ● Use Scribe or equivalent tools to document new workflows.
    ● Continuously refine AI prompts and SOP content for efficiency.
    Team Support
    ● Assist Majid and Zach with release documentation, testing coordination, and reporting.
    ● Communicate clearly when hand-offs or approvals are required.
    ● Suggest workflow improvements to reduce manual effort.
     Required Skills & Experience
    ● 2–4 years in customer or technical support, service desk, or data-ops environment.
    ● Proficiency with Freshdesk (or similar ticketing platform).
    ● Experience handling routine data or contract updates with strong attention to
    accuracy.
    ● Comfort using AI tools (ChatGPT, Claude, Freshdesk AI Assist, or ASC GPT) to
    streamline responses and documentation.
    ● Solid English written communication; able to summarize issues concisely.

    experience

    8
    show more
    Support & Triage
    ● Serve as the first point of contact for dealer and distributor inquiries.
    ● Manage Freshdesk ticket intake, categorization, and routing using defined
    workflows.
    ● Resolve routine or well-documented issues using ASC’s AI-powered knowledge base.
    ● Escalate only clean, fully documented cases to Tier 2 Support or product/engineering.
    Operational Tasks & Data Maintenance
    ● Perform minor data and content edits in contracts, dealer profiles, and ASC records
    (e.g., correcting contact details, updating contract fields, renaming attachments).
    ● Prepare and format internal documents or forms based on templates.
    ● Validate data accuracy before updates; follow strict version-control and approval steps.
    ● Update ticket notes, logs, and CRM entries to maintain clean records.
    ● Support system housekeeping (archiving closed tickets, tagging assets, updating
    metadata).
    Knowledge & Documentation
    ● Maintain SOPs, FAQs, and support scripts inside Freshdesk and ASC GPT.
    ● Use Scribe or equivalent tools to document new workflows.
    ● Continuously refine AI prompts and SOP content for efficiency. ...
    Team Support
    ● Assist Majid and Zach with release documentation, testing coordination, and reporting.
    ● Communicate clearly when hand-offs or approvals are required.
    ● Suggest workflow improvements to reduce manual effort.
     Required Skills & Experience
    ● 2–4 years in customer or technical support, service desk, or data-ops environment.
    ● Proficiency with Freshdesk (or similar ticketing platform).
    ● Experience handling routine data or contract updates with strong attention to
    accuracy.
    ● Comfort using AI tools (ChatGPT, Claude, Freshdesk AI Assist, or ASC GPT) to
    streamline responses and documentation.
    ● Solid English written communication; able to summarize issues concisely.

    experience

    8
    show more

      working at A client of Randstad India

      A client of Randstad India

      all a client of randstad india jobs (1473)

      job location

      Pune, Maharashtra, India


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