Key ResponsibilitiesData Management: Extract and compile data from various sources into a centralized database.Report Generation: Design and maintain daily, weekly, and monthly MIS reports (Dashboards, Trackers, and Performance Summaries).Analysis: Identify trends, outliers, and patterns in data to provide actionable insights to management.Accuracy: Ensure 100% data integrity and accuracy by performing regular audits and quality

Role: Content writer Key ResponsibilitiesCreate Documentation: Design, write, edit, and maintain user manuals, system documentation, training materials, process guides, release notes, and online help.Produce Multimedia Content: Develop a range of deliverables including UI texts, guides, graphics, videos, tutorials, and in-app help.Collaborate with SMEs: Work closely with developers, product managers, consultants, and business users to gather information,

Lead, coach, and performance-manage Quality Auditors in India; set goals and development plans.Own QA SOPs, sampling plans, and scoring rubrics; maintain version control and change logs.Run weekly/monthly calibration (target ≤5% variance) across pods/shifts.Conduct audits and spot checks for accuracy and policy adherence (Medallion + client).Drive RCA/CAPA with Ops to reduce repeat errors and rework.Training tie-in: Convert top defects into short