Reporting to: Head - Business Development & SalesAbout the RoleWe are looking for a proactive, detail-oriented professional to support our Business Development and Key Account Managers in managing ongoing OEM customer business.The role involves regular customer communication, managing rolling delivery schedules and coordinating with internal teams to ensure timely production, dispatch and invoicing.We are particularly interested in someone who can identify potential bottlenecks early, follow through on pending actions and resolve issues before they affect customer commitments.Key ResponsibilitiesCustomer Coordination & Order Management

• Act as a day-to-day point of contact for OEM customers on schedules, orders, dispatches and delivery updates.
• Track rolling customer forecasts, monthly requirements, purchase orders and changes in delivery schedules.
• Maintain clear customer communication and provide timely updates on order status and commitments.

Production, Dispatch & Invoicing

• Coordinate with PPC, Sourcing, Supply Chain and Operations to track material availability, production plans and dispatch readiness.
• Follow up on pending materials, production delays and other dependencies affecting customer deliveries.
• Coordinate with Dispatch and Finance teams to ensure timely shipments, documentation and invoicing.
• Maintain accurate records of customer orders, dispatches, invoices and outstanding requirements.

Problem-Solving & Execution

• Identify supply, production or scheduling bottlenecks early and escalate risks before customer commitments are affected.
• Work with internal teams to resolve issues, agree on recovery plans and track actions to closure.
• Support Key Account Managers in addressing customer concerns, delivery escalations and operational issues.
• Maintain customer-wise trackers and provide clear updates on pending actions, risks and closures.

Who Should Apply

• 2-5 years of experience in Sales Operations, OEM Customer Coordination, Key Account Support, Production Planning or customer-facing roles in manufacturing.
• B.E./B.Tech in Electrical, Electronics, Mechanical, Automotive, Industrial or related engineering disciplines.
• Experience in automotive, EV, power electronics, electrical/electronic components, EMS or related manufacturing industries.
• Basic understanding of customer schedules, purchase orders, production planning, material availability, dispatches and invoicing.
• Good Excel skills and familiarity with ERP/SAP systems would be an advantage.
• Strong communication, coordination and follow-up skills.
• A problem-solving mindset, attention to detail and the ability to identify risks before they become escalations.

experience

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